Questronix

Integrates IT systems for Philippine enterprises

Technical Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field.
One to three years of experience in IT support or infrastructure operations.
Working knowledge of server operating systems, including Windows and Linux.
A basic understanding of networking principles and device configurations.
Experience with monitoring tools and IT ticketing systems such as ServiceNow.
Good analytical, communication, and documentation skills.
Ability to follow instructions and escalate issues appropriately.
Ability to work fully on-site in Cubao.

Responsibilities

Provide first- and second-level support for server, network, and system incidents.
Monitor infrastructure components and respond to alerts and status changes.
Assist with system backups, patch verification, and restore operations.
Troubleshoot hardware and operating-system issues and escalate when necessary.
Support Active Directory, file shares, and access permissions.
Coordinate with vendors for equipment replacement or advanced support.
Document incident resolutions and update the knowledge base.
Ensure service requests and incidents are resolved within agreed timelines.

Desired Qualifications

Certifications in CompTIA A+, Network+, or equivalent.

Technical Support

Questronix Corporation · Quezon City, Philippines · — · Posted 2025-07-30

Workplace: on_site

Description

Job description:

Provide first and second-level support for server, network, and system incidents.
Monitor infrastructure components and respond to alerts and status changes.
Assist in system backups, patch verification, and restore operations.
Troubleshoot hardware and OS-level issues and escalate when necessary.
Support Active Directory, file shares, and access permissions.
Coordinate with vendors for equipment replacement or advanced support.
Document incident resolutions and update knowledge base.
Ensure service requests and incidents are resolved within agreed timelines.

Requirements

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field.
1–3 years of experience in IT Support or Infrastructure operations.
Certifications in CompTIA A+, Network+, or equivalent are preferred.
Working knowledge of server operating systems (Windows/Linux).
Basic understanding of networking principles and device configurations.
Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
Good analytical, communication, and documentation skills.
Ability to follow instructions and escalate issues appropriately.
Can work FULLY ONSITE (Cubao)

Apply

Apply at Questronix Corporation

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 1987

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