Technical Support
About the job
- A bachelor's degree in Information Technology, Computer Science, or a related field.
- One to three years of experience in IT support or infrastructure operations.
- Working knowledge of server operating systems, including Windows and Linux.
- A basic understanding of networking principles and device configurations.
- Experience with monitoring tools and IT ticketing systems such as ServiceNow.
- Good analytical, communication, and documentation skills.
- Ability to follow instructions and escalate issues appropriately.
- Ability to work fully on-site in Cubao.
- Provide first- and second-level support for server, network, and system incidents.
- Monitor infrastructure components and respond to alerts and status changes.
- Assist with system backups, patch verification, and restore operations.
- Troubleshoot hardware and operating-system issues and escalate when necessary.
- Support Active Directory, file shares, and access permissions.
- Coordinate with vendors for equipment replacement or advanced support.
- Document incident resolutions and update the knowledge base.
- Ensure service requests and incidents are resolved within agreed timelines.
- Certifications in CompTIA A+, Network+, or equivalent.
About the company
Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
1987
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Simplify's Take
What believers are saying
- Employee recycling supports community meals: Questronix allocated E-Bin proceeds to its feeding program in March 2026.
- Government projects add delivery experience: Questronix launched MINAI legal-record search for the Philippine budget agency in December 2025.
- Security processes gained certification: Questronix announced ISO 27001 in April 2026, reporting no major or minor internal non-compliances.
What critics are saying
- Managed services lost momentum: Questronix's March 2026 update reports softer 2025 performance and prioritizes renewed expansion.
- Growth comes with cost discipline: Questronix's March 2026 plan targets 25% growth alongside efficiency improvements.
- Employee reviews flag compensation: Questronix's July 2026 Indeed page scores pay and benefits 2.6/5, with 23 total reviews.
What makes Questronix unique
- Engineers also work on older platforms: Questronix's catalog includes IBM i and AIX midrange servers.
- Returning clients anchor delivery: Questronix reports 80% repeat business across more than 500 projects.
- Continuity work spans cloud environments: Questronix sells backup, high-availability and disaster-recovery services for enterprise and hybrid-cloud systems.
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