Xcellink Pte

Enterprise ICT operations management provider

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingaporeSGD24k - SGD30k

About the Job

Requirements

Prior exposure to IT operational environments is advantageous.
Certification in Nitec, Higher Nitec, or Diploma, ideally with a focus or specialization in Information Technology.
Have a keen interest in IT Service Management.
Be willing to work rotating shifts.
Have experience installing, configuring, and troubleshooting PCs and peripheral devices, and providing application maintenance support.
Have hands-on experience supporting end users in a Windows client environment.
Collaborate with colleagues and support one another.
Communicate effectively and demonstrate interpersonal skills.
Work independently and take ownership of assigned tasks.

Responsibilities

Support project teams in implementing, installing, and configuring PC/workstation operating systems, applications, and related peripheral devices.
Provide first-level on-site IT support to end users on 24x7 rotational shifts, from 10 a.m. to 10 p.m. or 10 p.m. to 10 a.m., including public holidays.
Provide findings and timely status updates to the Project Manager on major issues escalated by users.
Perform daily system health checks and inventory checks.
Manage, troubleshoot, and maintain the operational availability of biometrics devices, and remedy faults to prevent operational downtime.

Desired Qualifications

Gain experience installing, configuring, and troubleshooting biometrics devices and maintaining related software applications.
Gain hands-on experience supporting high-tech devices in a Windows client environment.
Understand IT Service Management, including managing and adhering to service-level agreements and key performance indicators.
Become familiar with the fundamental scope of work typically delivered in IT Support Services.
Work effectively in time-sensitive situations.
Career progression may include leading a team providing IT Support Services.

WL-FNW250905 004/04

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2025-09-08

Salary: SGD 24,000–30,000

Workplace: on_site

Department: Enterprise Operations and Services

Description

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

Requirements

Having prior exposure to IT operational environments is advantageous.
A strong Team player with the ability to collaborate and willingness to support one another.
Communicates well and has good interpersonal skills.
independent and has ownership of his/her assigned tasks.
Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
Have keen interest in IT Service Management
Willing to work on rotations.

Benefits

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
Familiarity with the fundamental scope of work typically delivered in IT Support Services.
Ability to work under time-sensitive situations.
Career progression to Lead a team in providing IT Support Services.

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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