Training and Development Officer

Job Description

Sofitel Brisbane Central is seeking a passionate and driven Training & Development Officer to join our Talent & Culture team.

This is a high-impact role responsible for building capability, driving compliance and creating meaningful development opportunities across the hotel. Working closely with the Director of People & Culture and hotel leaders, you will champion a culture of continuous learning while ensuring our people have the skills, knowledge and confidence to deliver exceptional luxury experiences.

You will take ownership of our learning and development agenda, with a strong focus on training, compliance, talent development and early careers.

Key Responsibilities

• Lead Learning & Development: Plan, coordinate and deliver engaging Sofitel, Accor and hotel-specific training programs.
• Drive Compliance: Own mandatory training, monitor completion, identify risks and ensure the hotel remains audit-ready.
• Build Capability: Partner with leaders to identify capability gaps, coach teams and develop targeted learning solutions.
• Onboarding & Performance: Lead the new employee onboarding experience and support performance, development and career conversations.
• Talent & Succession: Support talent identification, career pathways, succession planning and Accor development programs.
• Early Careers: Manage relationships with TAFEs, universities and education providers, including apprenticeships, traineeships, internships and work experience.
• Reporting & Governance: Maintain accurate training records, dashboards and compliance reporting, providing insights to leaders and the Executive Committee.
• Culture & Engagement: Champion a culture of continuous learning, accountability, recognition and professional growth.
• Stakeholder Partnership: Work closely with department leaders, People & Culture and external partners to build workforce capability and support business objectives.

Qualifications

You are a people-focused learning professional who combines energy, organisation and commercial thinking with a genuine passion for hospitality.

You will bring:

• Experience in learning & development, training, Talent & Culture or hospitality.
• Strong facilitation, coaching and stakeholder management skills.
• Confidence engaging with employees and leaders at all levels.
• Excellent organisation and attention to detail.
• A strong understanding of compliance, governance and audit requirements.
• The ability to analyse data and turn insights into practical action.
• Strong digital and Microsoft Office skills, with experience using learning systems.
• A proactive, solutions-focused approach and the ability to thrive in a fast-paced hotel environment.
• A passion for luxury service and creating exceptional employee experiences.
• Experience with apprenticeships, traineeships, internships or education partnerships will be highly regarded.
• Relevant tertiary qualifications in HR, Learning & Development, Business, Hospitality or a related field are preferred.

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com