Transit Management Analyst Series

JOB INFORMATION:

RESPONSIBILITIES:

This position supports Station Environment and Operations by assisting with data operations, reporting, application development, automation, project tracking, training coordination, field support, and management reporting. The employee is responsible for developing and maintaining reports, dashboards, databases, trackers, applications, and automated workflows that support field operations and operating departments within Stations.

Responsibilities include developing Power BI dashboards and related reporting tools to track operational performance, project status, customer-facing activities, field assignments, training records, testing programs, due dates, and management updates. The employee collects, cleans, validates, aggregates, and analyzes data from multiple sources to identify trends, resolve inconsistencies, and create clear summaries for supervisors, managers, and executive staff.

The position is responsible for maintaining and improving internal databases, Excel trackers, SharePoint lists, Access databases, and other data repositories to ensure information is accurate, complete, organized, and available for reporting. Duties also include supporting Power Apps, Microsoft Forms, SharePoint, Power Automate, and other workflow tools used to collect information, track assignments, streamline manual processes, automate notifications, improve report distribution, and increase the consistency of reports, surveys, and field data submissions.

The employee supports automation efforts related to recurring data reports, scheduled reporting processes, task scheduler jobs, data refreshes, file movement, notifications, and routine administrative workflows. Experience or working knowledge of Power Automate, PowerShell, Python, scheduled jobs, report automation, and data process improvement is preferred.

The employee prepares drafts and disseminates documents related to bulletins, notices, memos, reports, training materials, and other communications. The position also supports the scheduling and coordination of customer service training programs and assists with creating communications and training materials for employees and managers.

Additional duties include compiling daily, weekly, and monthly reports; synthesizing information from multiple reports into streamlined data summaries; documenting procedures; improving reporting methods; supporting surveys and field assignments; coordinating with various offices within Stations; following up on open items; and assisting with special projects as directed by management.

EDUCATION AND EXPERIENCE:

Assistant Transit Management Analyst I and II:

1. A baccalaureate degree from an accredited college or university and one year of satisfactory full-time professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration.
2. A combination of education and/or experience equivalent to “1” above. Graduate education in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a baccalaureate degree.

Special Note:

1. To be eligible for placement in Assignment Level II, individuals must have either a master's degree from an accredited college or university in a major described in “2” above; or
2. After meeting the minimum qualification requirements, one additional year of professional experience as described in “1” above.

Associate Transit Management Analyst:

1. A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one (1) year of full‐time satisfactory professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods analysis, operations research, organizational research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration; or
2. A baccalaureate degree from an accredited college or university; and three yearsofsatisfactory full-timeexperience as described in "1" above.

DESIRED SKILLS:

• Ability to work independently with little oversight in a dynamic environment.
• Strong project management, analytical and problem-solving skills.
• Highly organized and detail oriented.
• Excellent interpersonal, written, presentation and verbal communication skills.
• Excellent PC skills, including knowledge of MS Office suite (MS Word, MS Excel).
• Strong technical skills in MS Office, data analytics, visualization tools and spatial analysis using GIS or similar mapping tools.
• Demonstrated capabilities to perform qualitative and quantitative analyses using various tools and datasets while learning new techniques.
• Ability to communicate effectively with senior staff as well as cross-divisional peers.
• Working Knowledge of the NYCT subways operations and network or the ability to master.
• Develop and maintain macro programs.
• Structure large data sets to find useful information.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $115,252 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles:Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

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EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.