Innovetive Petcare

Operational support for veterinary practices

Emergency Veterinary Client Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeCharlottesville, VA, USA$20 - $22 /hrIn-person

About the Job

Requirements

Previous experience in veterinary, medical, or customer service roles is preferred.
Strong communication and problem-solving skills are required.
Ability to stay calm, compassionate, and professional under pressure is required.
Excellent organizational skills and attention to detail are required.
Flexibility to work evenings, weekends, and holidays is required.

Responsibilities

Welcome clients with warmth and compassion during stressful situations.
Answer phones, schedule appointments, and manage patient check-ins and check-outs.
Process payments and explain financial transactions clearly and professionally.
Maintain accurate patient medical records.
Support hospital cleanliness and organization.
Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

About the Role

As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

Position Details

Part-time, shifts include:
- 6am-4pm OR 7am-7pm
- Saturdays and/or Sundays
Collaborative, supportive, and mission-driven hospital environment

Welcome clients with warmth and compassion during stressful situations
Answer phones, schedule appointments, and manage patient check-ins and check-outs
Process payments and explain financial transactions clearly and professionally
Maintain accurate patient medical records
Support hospital cleanliness and organization
Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Previous experience in veterinary, medical, or customer service roles preferred
Strong communication and problem-solving skills
Ability to stay calm, compassionate, and professional under pressure
Excellent organizational skills and attention to detail
Flexibility to work evenings, weekends, and holidays

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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