EverDriven

Technology-enabled, district-focused special needs transport

Account Specialist

Account ManagementUpdated on Nov 10

Full-timeOhio, USA

About the Job

Requirements

A bachelor's degree or equivalent experience is required.
Experience in transportation and/or operations is a plus.
Strong professional communication and customer service skills are required.
Ability to work effectively with diverse groups of customers and service providers is required.
Ability to set priorities, multitask, and solve problems dynamically is required.
Familiarity and comfort with Microsoft Word and Excel are required.
A valid driver's license and a good driving record are required.
A drug screen and background check are conditions of employment.
Daily travel as required.

Responsibilities

Work collaboratively with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely student transportation within a designated territory.
Execute programs to improve service quality and productivity, reduce costs, and maintain high customer-service standards.
Identify and appropriately escalate daily challenges or service deficiencies while supporting transportation services.
Assist with daily account service and recruit, vet, and credential third-party transportation service providers.
Manage and oversee field operations, including new client start-ups, client retention and development, and growth of existing accounts.
Continuously improve a safe, efficient, and effective transportation system.
Liaise between EverDriven and clients, providing guidance, direction, and feedback.
Maintain a safe and efficient environment for passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures.
Monitor local transportation performance against the terms, conditions, and specifications of EverDriven contracts with clients and providers.
Develop and maintain open communication channels with project contractors, community officials, and agency staff.
Coordinate with EverDriven departments to establish and maintain documentation about provider information, operations, maintenance, and safety inspections.
Understand and follow safety rules established by regulatory bodies and client contracts.
Access and/or modify electronic protected health information, when needed during normal business operations, in compliance with Health Insurance Portability and Accountability Act requirements.

Desired Qualifications

Fluency in Spanish is a plus.

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn.
We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts.

Position Summary:

The Account Specialist works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.

Salary Range: $60,000.00-$70,000.00/yr based on experience plus bonus potential Location:

This is a remote role, but this account manager will service the Dayton & Cincinnati Ohio territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities:

Use effective industry skills and abilities to support our innovative transportation services
Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
Responsible for the continuous improvement of a safe, efficient, and effective transportation system
Liaise between EverDriven and our clients while providing guidance, direction, and feedback
Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
Develop and maintain open communication channels with project contractors, community officials, and agency staff
Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
Understand and follow safety rules established by regulatory bodies and client contracts
As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

Minimum education of a bachelor's degree or equivalent experience
Experience in transportation and/or operations is a plus
Strong professional communication and customer service skills
Ability to effectively work with diverse groups of customers and service providers
Set priorities wisely, multitask, and dynamically solve problems
Strong familiarity and comfort level with Microsoft Word, Excel and
Valid Driver’s License with a good driving
Drug Screen and Background Check is a Condition of Employment
Daily travel as required

#LI-REMOTE

Equal Opportunity Employer

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com

About the Company

EverDriven

Technology-enabled, district-focused special needs transport

EverDriven partners with school districts to provide specialized, non-traditional transportation for vulnerable students. Its asset-light model relies on contracts with professional transport providers, while a proprietary platform handles route optimization, real-time GPS tracking, a parent app, and a district planning portal to coordinate pickups and drop-offs. Safety is central, with rigorous driver and vehicle screening and the SafeRide Driver Education Course to train staff for students’ unique needs. The goal is to deliver safe, reliable, and accessible transportation for vulnerable populations and to expand district and charter-school partnerships across the United States.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: San Clemente, CA
Founded: Not listed

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