systemsGo

IT services, project management, and support

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMelbourne VIC, AustraliaNo salary listed

About the Job

Requirements

At least 2 years of experience in an IT helpdesk or technical support role.
Microsoft MCP certification is preferred but not essential.
Experience with Microsoft 365, Windows 10 upgrades, IP phones, and SharePoint.
Experience with AV systems and providing meeting support.
Experience with helpdesk ticketing systems, including ServiceNow.
A Diploma or degree in Computer Science or Information Technology is preferred but not essential.
Be proactive, customer-focused, and comfortable dealing directly with end users.
Be able to describe issues clearly to end users and client management, and report results effectively.
Be comfortable working in a team.

Responsibilities

Provide Level 2 desktop support at the client's office.
Provide helpdesk and remote support for IT and AV equipment.
Complete project tasks as instructed by the client.
Occasional after-hours work may be required, with appropriate compensation.

Position: IT & AV Support Technician
Location:Caribbean Drive, Scoresby, Melbourne, VIC 3179

systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

Provide Level 2 desktop support at client’s office
Provide helpdesk and remote support for IT and AV equipment
Complete project tasks as instructed by the client
Occasional after-hours work with appropriate compensation

Requirements:

Pro-active, customer focused, and comfortable dealing with end users directly
Able to describe issues clearly to end users and client management, and report on results effectively
2+ years experience in IT helpdesk role or technical support role
Comfortable working in a team
Microsoft MCP certification preferred
Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
Experience with AV systems and providing meeting support
Experience with helpdesk ticketing systems including ServiceNow
Diploma/Degree in Computer Science/Information Technology is preferred but not essential

About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.

About the Company

systemsGo

IT services, project management, and support

systemsGo provides IT services and professional consulting for businesses, focusing on Tokyo and other parts of Asia. They help companies address IT needs by pairing with clients to reduce costs and boost efficiency, using a team of skilled engineers and project managers who tailor solutions based on each client’s business. Their approach combines training, experience, and a structured process, backed by an online tracking system that gives clients 24/7 visibility into every action taken on their behalf. What sets them apart is a strong emphasis on partnership, a commitment to customer service, top‑quality delivery through rigorous processes, and ongoing accountability and transparency. The company aims to create value for all stakeholders by understanding client needs, delivering practical IT solutions, and continually improving to raise efficiency and reduce costs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Tokyo, Japan
Founded: 1998

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