Technical Delivery Lead

About Ferocia

Ferocia is a team of more than 300 people building better financial experiences for Australians.

As the digital division of Bendigo Bank, our work spans Up, a digital bank; Connect, the platform powering Bendigo Bank’s web and mobile banking; and tools that make managing money simpler and help protect people from scams and fraud.

Our shared purpose: helping people feel more confident and in control of their money.

Sound like something you’d like to be part of? We’d love to hear from you.

The role

As a Delivery Lead at Ferocia (Bendigo Bank’s Digital Division), you will sit within our Delivery function, focusing on optimising the flow of work across cross-functional teams. Your primary mission is to resolve the ambiguity that often arises in complex, cross-divisional pieces of work, ensuring we deliver seamless, end-to-end outcomes.

You will act as the delivery catalyst for our engineering and product teams, removing friction and orchestrating efforts to ensure alignment and momentum. This is a role for a "get it done" practitioner - someone who is passionate about improving the current state and bridging the gap between business requirements, technical feasibility, and a high-quality customer experience across multiple divisions.

This role requires coordinating technical work and collaborate daily with engineers, so you need to understand how systems work under the hood. When discussions get complex and ambiguous, you’ll be the person who cuts through the confusion and keeps everyone moving forward.

What you’ll do

• Resolve ambiguity: Act as a facilitator to clear blockers and define paths forward when project requirements or dependencies are unclear.

• Visual alignment: Create and maintain clear, visual delivery plans that provide transparency for stakeholders and teams alike.

• Bridge the gap: Partner closely with engineers, product managers and various stakeholders to translate business needs into actionable delivery milestones and an excellent customer experience.

• Adaptive delivery: Switch seamlessly between "enterprise-grade" structured coordination and "scale-up" agility, tailoring your approach to suit the specific needs of the project. You’ll facilitate sessions and conversations across teams to navigate and sequence work across multiple workstreams to ensure aligned delivery.

A typical day might involve…

• End-to-end coordination: Managing the journey from scope and design through to build, test, and release - knowing when to lean in and when to let the teams run.

• Strategic conduit: Serving as the primary point of contact for specific projects, ensuring solutions align with our technical standards and long-term roadmaps.

• Stakeholder navigation: Building relationships across the broader Bendigo Bank ecosystem to optimise speed-to-market and unstick cross-divisional hurdles.

• Lean governance: Fostering a culture of transparency and "just enough" documentation to maintain visibility without slowing down the build.

• Cross-functional collaboration: Facilitating a session across Product, Engineering, and Design together to ensure we ship high-quality features on time.

What skills you bring

• The experience: At least 5 years leading complex, end-to-end initiatives. You have a proven track record of navigating the full lifecycle in close partnership with tech and product teams.

• The toolkit: You are deeply familiar with Agile and Lean frameworks, and know when to apply them (and when not to). You don't just "follow a process"; you know what good orchestration looks like and how to adapt frameworks to fit the team and the work.

• Communicator & alignment master: You have a knack for ensuring total alignment on milestones. You are equally comfortable inspiring a team, removing hands-on blockers, or reporting transparently to leadership.

• Tech-adjacent fluency: While you don’t need to be an engineer, you are comfortable in a technical environment. A baseline understanding of architecture, integrations, and APIs will help you work successfully across our project range.

• Decisiveness: You have the ability to make swift, high-impact decisions. You lean on sound judgment to determine the best course of action, keeping momentum high even in high-pressure situations.

• Strategic thinking: You connect the dots between daily tasks and the "North Star," ensuring every deliverable aligns with broader organisational goals.

• The mindset: You are highly adaptable and thrive in ambiguity. You take the initiative without waiting for direction, have a desire to challenge the status quo, and possess the self-awareness to seek support when necessary.

Note: As the Technical Delivery Lead function relies heavily on building relationships, trust, and understanding, being present in the office has an outsized impact on success in this role. You should expect to spend a minimum of two days per week in our Melbourne CBD office.

Working at Ferocia

We work flexibly, with genuine autonomy over where and when you do your best work. Ferocians can use our Melbourne CBD office as much or as little as makes sense for them.

We also value spending time together face to face, with teams making time to meet in person when it matters. That’s why we’re currently only hiring people based in Naarm/Melbourne and surrounding areas.

Here’s some of what you can expect:

• Smart, passionate people who care about what they make.

• Generous leave and parental policies.

• Flexibility and genuine autonomy over your time.

• A great CBD office with a rooftop, gym and personal trainer.

• A budget for personal development, training and conferences.

• An Employee Assistance Program.

• Home loan rebates (conditions apply).

• Ongoing bonus and equity grants (conditions apply).

Unsure if you tick every box? Throw your hat in the ring anyway. We value different experiences and perspectives, so we encourage you to apply even if you don’t meet every requirement. You might be just who we’re looking for.