Back Office Specialist
epay, a Euronet Worldwide
Back Office Specialist
epay, a Euronet Worldwide
Global payment processing and prepaid solutions
epay, a Euronet Worldwide Company · La Libertad, El Salvador · Full-time · Posted 2026-09-29
Workplace: on_site
Department: CS - AUZ Management
The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.
Responsibilities:
ü Promptly responding to customers and company staff’s queries via email.
ü Immediately escalating serious complaints or issues that you are not equipped to deal with.
ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues.
ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.
ü Maintaining a polite, helpful, and professional manner at all times.
ü Respecting client confidentiality at all times.
ü Reviewing knowledge base of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
ü Performs other related duties as assigned.
Skill Requirements:
· Excellent written and spoken communication skills.
· Excellent multi-tasking skills
· Excellent problem-solving skills
· Ability to work under pressure, to prioritize tasks and to meet deadlines.
· Customer Service experience is a must.
· Ability to interact with all levels of employees within the Company.
· Ability to quickly learn new processes.
· Intermediate Outlook, Excel, and Microsoft Office knowledge.
· Proficient in English.
§ On-Site Only
§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
§ Back-office work
§ Days off: Friday & Saturday
§ 1 Short Day – Early leave
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
Apply at epay, a Euronet Worldwide Company
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Global payment processing and prepaid solutions
epay provides global payment processing and prepaid solutions that connect brands to consumers through an extensive distribution network. It runs an end-to-end technology platform for secure financial transactions and supports prepaid mobile top-ups, gift cards, digital content, bill payments, and corporate incentive programs. With more than 800,000 point-of-sale terminals across 64 countries, epay processed over 3.8 billion transactions in 2023, serving retailers, brands, and companies in telecom, e-commerce, finance, and entertainment. The company differentiates itself through its large, global network and its Branded Payments ecosystem, offering integrated payment services across traditional and branded options to a wide set of partners. Its goal is to help brands reach and serve consumers by providing convenient, wide-reaching electronic payment options and transactional services through its platform.
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