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Marriott International

Manages and franchises hotels around the world

Assistant Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeLancaster, PA, USA$52k - $56kIn-person

About the Job

Requirements

  • A two-year college degree with at least three years of related experience, or a four-year college degree with at least one year of related experience.
  • At least five years of progressive experience in a hotel or related field, including supervisory experience.
  • Proficiency in Windows operating systems, spreadsheets, and word processing.
  • Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
  • A valid driver's license from the applicable state.

Responsibilities

  • Deliver guest service from check-in to check-out, ensuring guests feel welcomed, heard, and cared for throughout their stay.
  • Motivate, coach, and guide the front desk team; maintain high standards and smooth procedures.
  • Identify potential issues and resolve problems to keep operations running smoothly and guests satisfied.
  • Maximize room revenue using rate strategies and communicate effectively with guests and the team.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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