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Chubb Fire & Security

Team Leader Installation Electronic Security

Equipment Field ServiceUpdated on Nov 12
Full-timeUtrecht, NetherlandsNo salary listed

About the Job

Requirements

  • A completed MBO 4 qualification and HBO-level work and thinking capability are required.
  • Technical vocational education equivalent to that of an experienced service or installation technician in electronic security or electrical engineering is required, along with knowledge of BORG regulations.
  • A valid VCA-VOL diploma is required, as is knowledge of applicable certification schemes, standards, and guidelines in security technology.
  • At least 5 years of demonstrated experience in coaching and motivating teams is required.
  • Experience in a service and/or installation environment is required.
  • Experience in a technical environment is required.
  • The candidate should be able to connect field staff, project teams, and management, and bridge generational differences within the team.
  • The candidate should be comfortable with organizational change and able to engage employees in new ways of working.
  • The candidate should be organized, goal-oriented, and flexible enough to handle immediate issues and long-term goals.
  • The candidate should remain composed amid complex operational issues, escalate proactively, and develop constructive solutions.

Responsibilities

  • Directly lead and coach a team of approximately 20 installation technicians in the field.
  • Independently manage the team, make operational decisions, and take responsibility for results.
  • Conduct recruitment interviews with the manager, focusing on attracting new talent; guide onboarding; hold periodic performance, appraisal, and development conversations; and serve as the first point of contact for HR matters.
  • Help lead the organizational transition and guide the team through changes.
  • Manage absence cases according to protocol in coordination with the occupational health service, and create and monitor a training plan to ensure employees hold required qualifications and certifications.
  • Meet productivity targets by analyzing technician efficiency, schedules, time records, and reports, and taking proactive corrective action.
  • Ensure the team has appropriate tools, personal protective equipment, communications equipment, and service vehicles; organize service meetings and toolbox meetings, and support safety inspections.
  • Conduct periodic field quality checks, review results with technicians, safeguard installation quality, and act as the regional BORG coordinator.
  • Identify operational bottlenecks, including second-line responsibility for planning and work preparation, and report results, capacity, risks, and improvement plans periodically to the Senior Manager.

Desired Qualifications

  • Experience with or knowledge of a modern enterprise resource planning system, preferably Oracle Field Service.

About the Company

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