Operations Engineer 3 (Citrix)

Operations Engineer III ( Citrix) - Chennai

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

Infrastructure Components Under Support

• Citrix Delivery Controllers
• Citrix StoreFront
• Citrix Director
• Citrix Licensing
• Citrix Gateway / NetScaler
• Citrix VDA
• Machine Catalogues
• Delivery Groups
• MCS
• Citrix Policies
• Citrix Printing
• Citrix Profile Management

Core Responsibilities

• Administration and support of the enterprise Citrix environment
• Citrix server patching and lifecycle management
• Incident, problem and escalation management
• Root Cause Analysis for complex Citrix issues
• Management of Citrix-related MDP and MyDesk services
• Resolution of issues escalated from EUS and other support teams
• Performance optimisation and platform stability
• Technical documentation and operational improvements
• Participation in change implementation and maintenance activities

Technical Requirements

Must Have

• 3-5 years Citrix administration experience
• Citrix Virtual Apps and Desktops
• StoreFront
• Director
• Delivery Controllers
• Machine Catalogues
• Delivery Groups
• MCS
• Citrix Policies
• Windows Server administration
• Active Directory
• Group Policy
• PowerShell
• Patching and vulnerability remediation
• Troubleshooting enterprise Citrix environments

Nice To Have

• FSLogix
• NetScaler
• Certificate Management
• Automation

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply