Manager – Retail AFC - CASA Fraud Monitoring

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key responsibilities:

• Ensure  smooth operation of shifts and provide supervision and advice on CASA fraud matters
• Review fraud alerts actions completed by Fraud Analyst
• Review high volume transactions data to identify potential fraudulent transactions and its root cause.
• Decision making on whitelisting / blacklisting actions.
• Manage fraud alerts and execute swift actions to mitigate losses.
• Utilize various tools and channels to gather facts and submit case summary for timely escalation to investigation team or touchpoints in accordance to prevailing Service Level Agreement.
• Ensureg accurate records fraud alerts and course of actions for audit reference.
• Collate monthly statistics for management reporting.
• Attendto customer’s feedback
• Identify opportunities to improve processes and mitigate evolving scam trends.
• Mentor junior Fraud Analyst and provide training and support to staff on fraud detection and prevention measures.
• Conduct regular reviews such as call quality monitoring, to ensure compliance with company policies and procedures.
• Plan and prepare monthly duty roster.
• Close liaison with enforcement agencies to provide case support.
• Support ad-hoc projects within the Business Unit on anti-scams efforts
• Collaborate with cross-functional teams  to provide insight on trending scams and recommendations.

Requirements

• Diploma or equivalent qualification preferred.
• Proficient in English. Ability to converse  in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus.
• Proficient in MS Office and possess good written and communication skills.
• Pleasant disposition with good interpersonal skills.
• Possess strong analytical skills.
• Possess high standard of customer service.
• Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.
• Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a positive team.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Able to perform 24 hours rotating shift including weekend & public holiday and to be on standby for recall when called upon.
• Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.
• Previous experience on fraud surveillance in banking sector or law enforcement agencies will highly be considered.

Keen interest in scam prevention

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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