Assistant Manager

What You'll Do

• Lead with relentless curiosity and self-starting drive - learn fast, adapt faster and demonstrate mastery of our flexible hospitality business. Use every minute as your training ground for the next General or Operations Manager position in our portfolio  
• Consistently provide an exceptional experience to anyone you interact with, so our teams, guests, residents and partners walk away thinking "I have to tell my network about this place!". Be the trusted friend, local insider and subject-matter-expert all rolled into one 
• Set the bar for a safe, secure and compliant environment for all by adhering to and driving accountability for established policies and procedures. We like to challenge the status quo, but we don't play fast and loose with safety, service and operational standards. 
• Follow a schedule that's as flexible as our business model - working days, evenings, overnight and weekends to understand the nuance of our business, observe the team and drive consistency. Not all weeks will look the same, and that's the point. 
• Embody leadership in action, not by managing a checklist, but by motivating, developing, engaging, challenging and driving accountability for your team in real time.  
• In partnership with your General or Operations Manager, train re-train and (when needed) re-invent how we do things across people, operational and financial expectations. Use processes and guidance when they work, suggest them when they don't exist and always push for consistency when a trusted partner believes in something. 
• Champion the success of company-wide or property-specific people-related initiatives that support hiring, engagement, retention and development of all members of your property team 
• Collaborate with your General Manager and Talent Acquisition partners to support consistent hiring practices while getting scrappy with finding top talent through local connections or boots-on-the-ground recruiting tactics.  
• Learn it all - Front of House, Back of House and administrative/budgetary functions - through observing your leaders and team and using your resources wisely. Then, own each department on a rotating basis and use what you've learned to experiment, implement and execute on initiatives to drive improvement. 
• Learn and utilize our processes - the ones that exist today and the ones that will exist in the future - to push your property to consistently exceed service and operational standards that other brands can't compete with. 
• Provide hands-on assistance where and when needed across the entire property team, offering support through strategic thinking, creativity or simply a fresh set of eyes 
• Build cross-functional relationships like your development depends on it (pro tip: it does), then partner with your General and/or Area Leader to understand the levers that dictate overall financial success and how to move them 
• Additional duties and responsibilities, as assigned. At Placemakr, this isn't phrase isn't a catch-all, it's the way we work 

What It Takes

• A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree   
• 2+ years’ experience in a leadership role within retail, food & beverage, hospitality or similarly fast-paced, service-focused environment 
• Willing (and excited!) to relocate to any existing or upcoming property across Placemakr’s portfolio within 30-day notice period (relocation assistance provided) (REQUIIRED) 
• Scheduling flexibility that matches our operating model (i.e., you are willing, able and understand the importance of working evenings, overnight and weekend shifts on an ongoing and consistent basis) 
• Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally. You can rally a team, influence our stakeholders and collaborate like a professional, no matter who is in the room 
• A solutions-oriented and exceptionally curious leader who can remain resilient and manage competing priorities, time and resources proactively in a fast-paced, ever-changing environment 
• A demonstrated understanding of operational and financial principles – you know how to connect the dots between great service and strong numbers 
• A hands-on leader and world-class motivator who excels in change management – you don’t just talk about what’s happening, you explain the why and inspire others in the middle of the storm
• Experience with executing on team member relationship issues and hiring, training, retention, engagement, succession planning, performance management and/or growth and development initiatives 
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.     
• Assistant Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Assistant Managers and an exceptional guest experience.