Guest Relations Officer

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com 

Job Description

We are looking for a friendly and customer-focused Guest Relations Officer to join our hotel team. The successful candidate will be responsible for ensuring guests have a pleasant and memorable stay by providing excellent service, handling guest inquiries, and resolving concerns efficiently.

Key Responsibilities:

• Welcome guests and assist with their inquiries and requests.
• Ensure a high level of guest satisfaction throughout their stay.
• Handle guest feedback, complaints, and special requests professionally.
• Coordinate with other hotel departments to meet guest needs efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Maintain good relationships with guests and create a welcoming atmosphere.
• Assist VIP guests and ensure personalized service when required.
• Follow hotel policies, procedures, and service standards.
• Maintain accurate guest records and reports when necessary.

Desired Skill & Expertise

• Previous experience in hospitality or customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and guest handling abilities.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment.
• Good organizational and multitasking skills.
• Flexibility to work shifts, weekends, and holidays.
• Knowledge of hotel management systems is an advantage.