Learning Experience Designer

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

The Learning Experience Designer is responsible for designing, developing, and maintaining engaging digital learning experiences that support employee development and organizational performance. This role combines instructional design, visual design, multimedia development, and learning technology expertise to create interactive eLearning courses, videos, performance support resources, and learning assets that enhance learner engagement, knowledge retention, and skill development. The position supports the department's digital learning strategy by delivering scalable, high-quality learning solutions that meet business needs and provide a consistent learner experience across the organization.

Responsibilities:

• Design and develop interactive eLearning courses, digital learning experiences, simulations, videos, and performance support resources.
• Apply principles of visual design, user experience (UX), and adult learning to create engaging and accessible learning solutions.
• Translate learning objectives and storyboards into polished, high-quality digital products.
• Create and edit graphics, illustrations, animations, audio, and video assets that enhance the learner experience.
• Design intuitive navigation, interactions, and learning activities that promote engagement and knowledge retention.
• Partner with instructional designers, subject matter experts, and business stakeholders to recommend effective learning strategies and creative approaches.
• Develop assessments, knowledge checks, and scenario-based activities that reinforce learning outcomes.
• Ensure all learning products align with branding, accessibility, and usability standards.
• Conduct quality assurance testing across multiple browsers, devices, and learning management systems.
• Maintain and update existing digital learning content based on learner feedback, data, and business needs.
• Manage multiple projects simultaneously while meeting established timelines.
• Stay informed on emerging trends and best practices in learning experience design, visual communication, and educational technology.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Knowledge/Skills/Abilities:

• Adult learning principles and instructional design methodologies
• Learning experience design and learner engagement strategies
• eLearning development tools and technologies, including Articulate Storyline and Rise
• Visual design, graphic design, and multimedia production principles
• User experience (UX) and accessibility standards
• Learning management systems (LMS) and SCORM/xAPI standards
• Emerging trends and best practices in workplace learning and development
• Designing and developing engaging digital learning experiences
• Creating interactive eLearning, videos, graphics, and multimedia assets
• Applying visual design principles to communicate complex information effectively
• Managing multiple projects and competing priorities
• Collaborating with subject matter experts and stakeholders
• Troubleshooting technical and design issues
• Written and verbal communication
• Quality assurance and attention to detail
• Ability to transform complex concepts into clear, engaging learning experiences
• Ability to exercise sound judgment and work independently with minimal supervision
• Ability to solve instructional, technical, and design challenges creatively
• Ability to balance learner needs, business requirements, and project constraints
• Ability to adapt to changing priorities and deadlines
• Ability to evaluate learning solutions and recommend improvements
• Ability to build effective working relationships with diverse stakeholders
• Ability to learn and apply new technologies, tools, and design approaches
• Ability to maintain high standards of quality, consistency, and accessibility

Required Education and Experience:

• Bachelor's degree in Instructional Design, Educational Technology, Learning and Development, Education, Graphic Design, Digital Media, Communications, Human Resources, Organizational Development, or a related field. An equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 4 yearsof experience in instructional design, eLearning development, learning experience design, educational technology, multimedia development, or a related field.

The Following is/are preferred:

• Master's degree in Instructional Design, Educational Technology, Learning Sciences, Adult Education, Organizational Development, Human Resources Development, or a related field.
• Minimum 5 yearsor more years of experience designing and developing digital learning solutions, including interactive eLearning, multimedia content, video production, and learning technologies.
• Project management and content development processes
• Analyzing business needs and translating them into learning solutions

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.