Outlet Manager

Location Overview
Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking an experienced, passionate and highly motivated Outlet Manager to join Janu Tokyo. This role is ideal for a dynamic hospitality professional who thrives in a modern luxury environment and is committed to delivering exceptional dining experiences for our guests while leading a high-performing team. As the outlet Manager, you will lead the restaurant team, oversee daily operations, maintain the highest standards of service and operational excellence and foster a culture of teamwork, professionalism and continuous improvement while delivering the exceptional hospitality that defines Janu Tokyo.

Responsibilities

• Welcome and support guests and colleagues with professionalism while ensuring exceptional service and memorable dining experiences throughout the outlet
• Lead, manage and develop the restaurant team, ensuring the highest standards of professionalism, service and operational excellence
• Oversee the daily operation of the assigned restaurant outlet, ensuring exceptional guest satisfaction, quality standards and operational efficiency
• Develop, implement and continuously improve operational policies, service procedures and Standard Operating Procedures (SOPs) in accordance with company standards
• Ensure compliance with all applicable food safety, hygiene, health and safety regulations as well as company policies and standards
• Manage restaurant staffing, scheduling, labour costs, performance evaluations, coaching, mentoring and departmental development initiatives
• Monitor service quality, guest feedback and operational performance, implementing corrective actions and continuous improvements where required
• Conduct regular inspections and audits to ensure cleanliness, presentation, product quality and service consistency
• Coordinate with the Culinary team and other hotel departments to ensure seamless daily operations and exceptional guest experiences
• Prepare departmental reports, manage budgets, monitor inventory and cost control, and support administrative and operational requirements when required

Requirements

• Minimum 9 years of practical experience in hotels, restaurants, cafés or similar facilities
• Minimum 5 year of practical experience in a luxury hotel environment
• Practical experience as a leader such as manager
• Basic knowledge of labour management and practical experience in shift scheduling
• Practical experience in performance management, talent development, coaching, and mentoring
• Practical experience in creating, improving and continuously monitoring SOPs
• Excellent leadership and communication skills
• Advanced business-level English proficiency (CEFR C1 or higher)
• Advanced business-level Japanese proficiency (CEFR C1 or higher)
• Advanced PC skills including MS Office and typing
  *Candidates with exceptional experience or skills may be considered even if they do not meet every point.

Benefits

At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle and professional growth.

• Employee benefits at Aman and Janu properties
• Employee benefits at hotels and facilities operated by the group company
• Access to the special privilege programme
• Birthday celebration cake voucher
• Access to the employee canteen at preferential rates with a separate meal allowance provided
• Membership in an external employee welfare and benefits service
• Transportation allowance provided in accordance with company policy
• Locker and uniform provided
• Participation in the employee association including social events and sports club subsidies
• Comprehensive social insurance coverage
• Medical check-ups upon joining and regular health examinations

Join the Janu journey

At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.