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Syndigo

Cloud-native MDM, PIM, PXM platform

Customer Success Consultant

Customer Education & Training +1Confirmed live in the last 24 hours
Full-timeBrazilR$70k - R$79.3k

About the Job

Requirements

  • Previous experience in Customer Success, Customer Service, or a similar role, preferably in a software or technology environment.
  • Strong presentation and training skills.
  • Organization skills.
  • Interpersonal skills.
  • Proactivity.
  • Good communication skills.
  • Ability to multitask, prioritize, and meet deadlines.
  • Availability to travel is required.

Responsibilities

  • Provide excellent in-person and remote service to customers, suppliers, retailers, and partners, resolving questions and helping them operate contracted solutions.
  • Serve as the primary Syndigo contact for retailers and suppliers in the region, working on-site.
  • Own the customer journey after contract close, including presenting the contracted solution, directing next steps, and following the process through completion.
  • Anticipate customer needs, identify challenges and opportunities, build lasting relationships, communicate solution benefits, and share positive results throughout the customer journey.
  • Train customers to use the tools through online and in-person sessions and customized presentations.
  • Handle internal and external customer requests by email, phone, video call, messaging app, and in person, focusing on customer retention.
  • Own customer service, engagement, usability, and satisfaction with Syndigo solutions, and build and maintain close customer relationships.
  • Identify opportunities and coordinate with the commercial team.

Desired Qualifications

  • Previous experience in Customer Success, Customer Service, or a similar role in a software or technology environment is preferred.

About the Company

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Syndigo

Cloud-native MDM, PIM, PXM platform

Syndigo provides a cloud-native platform that helps retailers, brands, distributors, and manufacturers manage and share product information across the digital shelf. It centralizes data with Master Data Management (MDM), Product Information Management (PIM), and Product Experience Management (PXM), plus Digital Shelf Analytics and content syndication, delivering content through an integrated hub and networks via subscriptions and enterprise solutions. What sets Syndigo apart is its end-to-end suite—combining data management, experience optimization, analytics, and distribution in one platform for thousands of global customers across many industries. Its goal is to speed up workflows, boost productivity, and scale operations so products reach shoppers accurately and efficiently across all digital channels.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$118.9M
Headquarters
Chicago, IL
Founded
1973

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