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Full-Time

Data Center Engineer

Slough

Updated on 7/1/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Mid, Senior

Slough, UK

Category
Server Administration
Network Engineering
Cloud Engineering
DevOps & Infrastructure
Required Skills
Linux/Unix
Requirements
  • Minimum of 4 years hands on experience with Data Centre technologies – compute, network, storage, cabling, racks, PDUs, etc.
  • Great knowledge and experience with planning cooling, power and space resources
  • Linux/Unix system administration, networking and SAN connectivity skills strongly desired
  • Experience working with vendors (quote-purchase process, RMA processes, support interactions)
  • Scripting skills are a plus
  • Experience supporting 24x7 customer facing production environment
  • Ability to troubleshoot and solve hardware problems independently
  • Bachelor of Science degree in Computer Science or equivalent experience
Responsibilities
  • Build, manage and maintain company’s infrastructure in global data centers
  • Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc.
  • Closely monitor infrastructure to prevent failures and service degradation
  • Work with other Operations teams on troubleshooting and resolution of problems including hardware failures and physical connectivity problems
  • Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed
  • Maintain asset inventory – both installed and spares
  • Perform all shipping and receiving duties including RMA activities
  • Maintain impeccable documentation around our datacenter configuration
  • Set standards of excellence for all datacenter operations
  • Maintain clean and orderly premises at all times
  • Update and work on tickets and tasks assigned in a timely manner
  • Follow change management process
  • Participate in off hours change windows
  • Provide 24x7 support as needed
  • Must be willing to participate in on call duties
  • Must be willing to travel to our Data Centre in Slough on a regular basis
  • Must be willing to work shift pattern (mostly afternoon/late nights - 4 pm - 12 am)
  • Weekend/Overtime may by be required (time off in lieu)

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

21%