Service Introduction Manager

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. 

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us. 

JOB RESPONSIBILITIES

• Create a structured and controlled way of working to establish new service capabilities through the Service Introduction process
• Work with relevant stakeholders (Group, management) to define operational and transition requirements for the new service (e.g, service design, organisation and governance, risk assessment, regulatory approvals, location setup, applications and tools)
• Ensure adequate level of due diligence is conducted to deliver and support the new service
• Identify all risks and issues that could have an impact on implementation or service performance and drive discussions and mitigation
• Agree the success criteria and monitor results through regular reporting to management
• Ensure the implementation and transition to BAU plans for new services are agreed and communicated to key stakeholders across service delivery/operations

Job Qualifications

* Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field.
* 8-9 years of experience in a Project Management Office (PMO) or project coordination role.
* Experience in shared service centre offshoring and transition management is preferable.
* Excellent analytical and problem-solving skills with a keen eye for detail.
* Strong communication (written and verbal) and interpersonal skills, with the ability to interact effectively with all levels of staff.
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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