Full-Time

Technical Enablement Manager

Confirmed live in the last 24 hours

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Data & Analytics
Consumer Software

Compensation Overview

$103k - $158kAnnually

Mid, Senior

Remote in USA

Category
IT & Support
Software QA & Testing
Software Engineering
Required Skills
Salesforce
Data Analysis
Requirements
  • 5-7 years of experience in Technical Enablement, Product Enablement, Technical Training, Sales Enablement, or Product Marketing, ideally within a technology-driven organization.
  • Proven experience training technical teams (e.g., solutions consultants, professional services) to install and support complex product features and integrations.
  • Strong technical aptitude and the ability to quickly learn and communicate technical concepts (e.g., APIs, system integrations, custom configurations) to both technical and non-technical audiences.
  • Understanding of the Martech/Adtech ecosystem and technologies, such as mobile platforms, APIs, programming, custom integrations, and ETL processes.
  • Ability to represent technical concepts clearly and effectively, breaking down complex ideas into digestible training that resonates with different audiences (e.g., sales teams, technical consultants).
  • Demonstrable experience in designing and delivering role-specific enablement programs, particularly for technical teams and customer-facing roles within the product release cycle.
  • Strong project management skills to handle multiple training and enablement projects simultaneously, ensuring timely and efficient delivery.
  • Experience with tools like WorkRamp LMS, Salesforce CRM, Gong, and Guru preferred.
  • Exceptional communication and presentation skills, with the ability to engage, educate, and inspire diverse teams.
  • Proven ability to work effectively in a fast-paced, remote environment, managing multiple projects with tight deadlines and competing priorities.
  • Highly organized with strong attention to detail and a focus on delivering measurable results.
  • A passion for learning and professional growth, being highly coachable and invested in your development and career path.
  • A Bachelor’s degree in a relevant field is preferred.
Responsibilities
  • Develop and deliver technical training programs for internal teams focused on new product releases, ensuring that both technical and non-technical stakeholders are informed and well-prepared.
  • Translate complex technical features into clear, compelling business value propositions that help sales teams understand how to position products effectively with customers.
  • Partner closely with Product Management, Engineering, Sales, and Solutions Consultants to create comprehensive training materials and resources that align with product enhancements, integrations, and support processes.
  • Conduct training sessions, workshops, and technical deep dives for both technical employees (such as solutions consultants and professional services) and sales teams, ensuring they are proficient in both the technical aspects and the value proposition of the products.
  • Support the professional services and solutions teams by developing enablement resources that detail how to install, configure, and support new product features.
  • Collaborate cross-functionally with teams across the organization, including Product, Engineering, Marketing, and Sales, to ensure consistent messaging and technical knowledge dissemination.
  • Measure and analyze the impact of enablement initiatives, using feedback and data to continuously improve training content, materials, and delivery methods.
  • Maintain a detailed understanding of the product roadmap and upcoming releases to proactively develop enablement strategies and resources for new features and product launches.
  • Ensure all product enablement content (guides, documentation, training videos, etc.) is organized, up-to-date, and easily accessible for technical teams and sales representatives.

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. It allows companies to design unique content for each customer and orchestrates communications across multiple channels to enhance the impact of marketing efforts. Iterable stands out from competitors by focusing on thoughtful customer experiences and utilizing AI for advanced personalization. The company's goal is to empower marketers to thrive in a challenging economic environment by embracing personalized marketing.

Company Stage

Series E

Total Funding

$332.9M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Joining the MACH Alliance and achieving MACH certification positions Iterable as a leader in open, best-of-breed technology ecosystems.
  • The introduction of generative AI-powered features like Journey Assist and Brand Affinity Reporting enhances marketers' ability to create impactful, personalized customer experiences.
  • Surpassing $200 million in annual recurring revenue and being named to Citizens JMP’s Hot 100 list reflect Iterable's strong financial health and growth potential.

What critics are saying

  • The competitive landscape in the digital marketing industry is intense, with numerous players offering similar AI-driven personalization features.
  • Dependence on continuous innovation and feature releases to maintain a competitive edge could strain resources and lead to potential burnout.

What makes Iterable unique

  • Iterable's MACH certification and alignment with MACH principles set it apart as a future-proof, best-of-breed technology provider in the customer engagement space.
  • The platform's AI-driven features, such as Journey Assist and Smart Ingest, offer advanced personalization and data management capabilities that are not commonly found in competing solutions.
  • Iterable's ability to orchestrate cross-channel communications in real-time maximizes impact and reduces noise, providing a seamless and adaptive customer experience.

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