Full-Time

Technical Enablement Manager

Posted on 12/19/2024

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Compensation Overview

$109k - $165k/yr

+ Variable Pay + Equity + Benefits

Senior

Remote in USA

Candidates must be based in the US.

Category
IT & Support
Software QA & Testing
Software Engineering
Requirements
  • 5-7 years of experience in Technical Enablement, Product Enablement, Technical Training, Sales Enablement, or Product Marketing, ideally within a technology-driven organization.
  • Proven experience training technical teams (e.g., solutions consultants, professional services) to install and support complex product features and integrations.
  • Strong technical aptitude and the ability to quickly learn and communicate technical concepts (e.g., APIs, system integrations, custom configurations) to both technical and non-technical audiences.
  • Understanding of the Martech/Adtech ecosystem and technologies, such as mobile platforms, APIs, programming, custom integrations, and ETL processes.
  • Ability to represent technical concepts clearly and effectively, breaking down complex ideas into digestible training that resonates with different audiences (e.g., sales teams, technical consultants).
  • Demonstrable experience in designing and delivering role-specific enablement programs, particularly for technical teams and customer-facing roles within the product release cycle.
  • Strong project management skills to handle multiple training and enablement projects simultaneously, ensuring timely and efficient delivery.
  • Exceptional communication and presentation skills, with the ability to engage, educate, and inspire diverse teams.
  • Proven ability to work effectively in a fast-paced, remote environment, managing multiple projects with tight deadlines and competing priorities.
  • Highly organized with strong attention to detail and a focus on delivering measurable results.
  • A passion for learning and professional growth, being highly coachable and invested in your development and career path.
Responsibilities
  • Develop and deliver technical training programs for internal teams focused on new product releases, ensuring that both technical and non-technical stakeholders are informed and well-prepared.
  • Translate complex technical features into clear, compelling business value propositions that help sales teams understand how to position products effectively with customers.
  • Partner closely with Product Management, Engineering, Sales, and Solutions Consultants to create comprehensive training materials and resources that align with product enhancements, integrations, and support processes.
  • Conduct training sessions, workshops, and technical deep dives for both technical employees (such as solutions consultants and professional services) and sales teams, ensuring they are proficient in both the technical aspects and the value proposition of the products.
  • Support the professional services and solutions teams by developing enablement resources that detail how to install, configure, and support new product features.
  • Collaborate cross-functionally with teams across the organization, including Product, Engineering, Marketing, and Sales, to ensure consistent messaging and technical knowledge dissemination.
  • Measure and analyze the impact of enablement initiatives, using feedback and data to continuously improve training content, materials, and delivery methods.
  • Maintain a detailed understanding of the product roadmap and upcoming releases to proactively develop enablement strategies and resources for new features and product launches.
  • Ensure all product enablement content (guides, documentation, training videos, etc.) is organized, up-to-date, and easily accessible for technical teams and sales representatives.
Desired Qualifications
  • Experience with tools like WorkRamp LMS, Salesforce CRM, Gong, and Guru preferred.
  • A Bachelor’s degree in a relevant field is preferred.

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design tailored content for each customer, ensuring that communications are relevant and impactful. By orchestrating messages across various channels, Iterable reduces noise and enhances the customer experience, enabling businesses to respond quickly to customer signals. The service operates on a subscription model, where clients pay a fee based on their specific needs. Iterable also incorporates AI to improve the effectiveness of marketing messages, offering features that support cross-channel communication and advanced personalization. The company's goal is to empower businesses to thrive in a competitive market by fostering strong, one-on-one relationships with their customers.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$342.2M

Headquarters

San Francisco, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into EMEA with a Lisbon office boosts global market presence.
  • Smart Ingest enhances data consolidation, improving audience targeting and personalization.
  • Winter Product Release introduces innovative AI tools for deeper customer connections.

What critics are saying

  • Emerging AI-driven platforms may erode Iterable's market share.
  • Data privacy regulations could increase compliance costs and operational challenges.
  • Economic downturns may reduce spending on customer engagement platforms.

What makes Iterable unique

  • Iterable offers AI-driven cross-channel features for personalized customer engagement.
  • The platform provides real-time data integration for adaptive marketing strategies.
  • Iterable's MACH certification ensures a future-proof, open technology ecosystem.

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Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
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INACTIVE