Full-Time

Technical Enablement Manager

Confirmed live in the last 24 hours

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Compensation Overview

$109k - $165k/yr

Senior

Remote in USA

Candidates must be based in the US.

Category
IT & Support
Software QA & Testing
Software Engineering
Requirements
  • 5-7 years of experience in Technical Enablement, Product Enablement, Technical Training, Sales Enablement, or Product Marketing, ideally within a technology-driven organization.
  • Proven experience training technical teams (e.g., solutions consultants, professional services) to install and support complex product features and integrations.
  • Strong technical aptitude and the ability to quickly learn and communicate technical concepts (e.g., APIs, system integrations, custom configurations) to both technical and non-technical audiences.
  • Understanding of the Martech/Adtech ecosystem and technologies, such as mobile platforms, APIs, programming, custom integrations, and ETL processes.
  • Ability to represent technical concepts clearly and effectively, breaking down complex ideas into digestible training that resonates with different audiences (e.g., sales teams, technical consultants).
  • Demonstrable experience in designing and delivering role-specific enablement programs, particularly for technical teams and customer-facing roles within the product release cycle.
  • Strong project management skills to handle multiple training and enablement projects simultaneously, ensuring timely and efficient delivery.
  • Exceptional communication and presentation skills, with the ability to engage, educate, and inspire diverse teams.
  • Proven ability to work effectively in a fast-paced, remote environment, managing multiple projects with tight deadlines and competing priorities.
  • Highly organized with strong attention to detail and a focus on delivering measurable results.
  • A passion for learning and professional growth, being highly coachable and invested in your development and career path.
Responsibilities
  • Develop and deliver technical training programs for internal teams focused on new product releases, ensuring that both technical and non-technical stakeholders are informed and well-prepared.
  • Translate complex technical features into clear, compelling business value propositions that help sales teams understand how to position products effectively with customers.
  • Partner closely with Product Management, Engineering, Sales, and Solutions Consultants to create comprehensive training materials and resources that align with product enhancements, integrations, and support processes.
  • Conduct training sessions, workshops, and technical deep dives for both technical employees (such as solutions consultants and professional services) and sales teams, ensuring they are proficient in both the technical aspects and the value proposition of the products.
  • Support the professional services and solutions teams by developing enablement resources that detail how to install, configure, and support new product features.
  • Collaborate cross-functionally with teams across the organization, including Product, Engineering, Marketing, and Sales, to ensure consistent messaging and technical knowledge dissemination.
  • Measure and analyze the impact of enablement initiatives, using feedback and data to continuously improve training content, materials, and delivery methods.
  • Maintain a detailed understanding of the product roadmap and upcoming releases to proactively develop enablement strategies and resources for new features and product launches.
  • Ensure all product enablement content (guides, documentation, training videos, etc.) is organized, up-to-date, and easily accessible for technical teams and sales representatives.
Desired Qualifications
  • Experience with tools like WorkRamp LMS, Salesforce CRM, Gong, and Guru preferred.
  • A Bachelor’s degree in a relevant field is preferred.

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer, enhancing the personalization of their communications. By orchestrating messages across various channels, Iterable reduces noise and maximizes the impact of marketing efforts, enabling businesses to respond to customer signals in real-time. The service operates on a subscription model, where clients pay a fee based on their size and needs. Iterable also incorporates AI to improve the relevance of marketing messages and offers features for cross-channel communication, including native app and OTT messaging. The company's goal is to equip businesses with the tools they need to thrive in a competitive market by fostering one-on-one relationships with their customers.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$342.2M

Headquarters

San Francisco, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI-powered Journey Builder enhances creativity and streamlines customer journey creation.
  • Smart Ingest consolidates customer data, boosting personalization and data activation capabilities.
  • Native WhatsApp integration expands global reach, engaging a broader audience effectively.

What critics are saying

  • Emerging AI-driven platforms may erode Iterable's market share with similar capabilities.
  • Rapid AI advancements could outpace Iterable's feature integration, risking competitive edge.
  • Data privacy regulations, especially in the EU, may require costly compliance measures.

What makes Iterable unique

  • Iterable's AI-powered platform offers real-time data for personalized marketing strategies.
  • The platform's cross-channel communication maximizes impact and delivers thoughtful customer experiences.
  • Iterable's MACH certification ensures best-in-class interoperability and future-proof technology solutions.

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Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
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