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Full-Time

Associate Director

Enrollment Solutions Analyst

Confirmed live in the last 24 hours

College Board

College Board

Compensation Overview

$56k - $95kAnnually

+ Bonus + Merit Raises + Promotions

Mid, Senior

Remote in USA

Category
Product Management
Product
Required Skills
Sales
Communications
Management
Segment
Salesforce
Requirements
  • 3-5 years in higher education admissions with data/system operations, CRM management, and IT collaboration, OR as a business/requirements analyst in Higher Education/Admissions software/services.
  • Experience working with Techno-solutions/Slate, Salesforce or like CRM
  • Strong understanding of software development methodologies and deep interactions with IT/product teams
  • Skilled in creating concise and accurate documentation of complex information, tailored for application developers, quality assurance, and end users.
  • Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team
  • A proactive problem solver, who can anticipate and prioritize key tasks and resolve issues
  • Solid data management skills and ability to effectively use data to advance solutions
  • Ability to work in a fast-paced environment and respond effectively to changing customer and business needs
  • A passion for supporting educational and career opportunities for millions of students
  • Bachelor's Degree
  • Ability to travel 3-5 times per year
  • Authorized to work in the US
Responsibilities
  • Drive Enrollment Solutions Program Delivery: Execute day-to-day tactical and strategic activities related to in-market product, services, and features in the subscription plan model (60%)
  • Act as the enrollment solutions subject matter expert and liaison to the Product, Technology, Design, and Data Management teams for College Board Search and related features or services in the subscription plan
  • Participate in daily stand-up calls and reoccurring meetings with IT and Product teams to ensure our Search features and services are running as expected for our customers and data release milestones and data output are delivered accurately as scheduled
  • Conduct daily QC for the Search platform and its features to solve or escalate system, data, or user questions or issues and to fully understand current system behavior and impacts of proposed changes to the data or interface
  • Serve as the enrollment solutions superuser of administrative system tools and databases to maintain user records and ensure data integrity and student privacy
  • Play a role in analyzing subscription user metrics and trends to make recommendations for system and feature improvements and design modifications to contribute to roadmap planning and prioritization
  • Perform UAT and QA testing for product and feature enhancements and releases and provide strategic feedback to internal teams to ensure customer satisfaction and contribute to go-to-market launch activities
  • Identify opportunities for system functionality or integrations based on user feedback and trends in the higher education recruitment, enrollment, and customer relationship management space
  • Contribute to Enrollment Solutions Customer Success: Place high focus on the information and training needs of current and future customers, using effective strategies and clear documentation (30%)
  • Communicate directly with customers and vendors in response to questions and issues escalated by the customer services email team or sales and customer success consultants, working to resolve in a timely and effective matter
  • Act as the bridge between Product and Technology teams and the Sales and Customer Success consultants to ensure shared understanding and open communication about our products and services via regular meetings, hyper care channels, and Salesforce cases
  • Serve as the Enrollment Solutions member of the customer training committee and train both internal and external stakeholders on our subscription plan offerings
  • Lead the production of user-facing systems documentation and support webpage updates for subscription plans and features, ensuring that they are completely up-to-date and understandable for customers
  • Develop a deep systematic understanding and subject matter expertise on all Search features, including the Segment Analysis Service data enhancement service and Interest in My Peers competitor insight feature to maximize customer usage and assist customer success teams with driving the value statement
  • Collaborate on user feedback calls, research, case studies, surveys, site visits, and conferences to ensure the voice of the customer is at the forefront in our future development
  • Support Enrollment Solutions Policy and Compliance: Conduct activities to ensure that policies and procedures are communicated and followed by internal and external stakeholders to ensure appropriate usage of our products and services within the subscription plan model (10%)
  • Collaborate with Senior Director and greater Enrollment Solutions team in defining program eligibility and usage policies and sit on the eligibility review committee to review cases
  • Coordinate editorial reviews of eligibility and usage policy documents and website postings to keep our rules and regulations always updated
  • Advise internal staff on how to apply eligibility and usage policies to practical situations and collaborate to solve user problems
  • Assist with the management and implementation of the Third-Party Vendor agreement and access process
  • Manage program documentation and webpages for vendor usage practices

Company Stage

N/A

Total Funding

N/A

Headquarters

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Founded

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