W

Williams Lea

Global business support for professional services

Facilities Manager

Part-Time
£34.1k/yr
Mid
Bath, UK
HybridHybrid role requiring travel between offices.
Facilities OperationsFacilities Management, Environmental Health & Safety

About the job

Requirements
  • Proven experience in Facilities Management and Health & Safety.
  • Proven experience in Project Management.
  • Strong knowledge of UK Health & Safety legislation and compliance requirements.
  • Experience managing leased and/or serviced office environments.
  • Strong organisational and project management skills.
  • Ability to manage multiple priorities across different locations.
Responsibilities
  • Manage day-to-day facilities operations across all office locations.
  • Act as the primary point of contact for landlords, serviced office providers, and managing agents.
  • Ensure all offices are maintained to a high, professional standard consistent with a law firm environment.
  • Oversee maintenance, repairs, cleaning, security, utilities, and space planning.
  • Ensure planned preventative maintenance is carried out in accordance with the PPM schedule across all leased offices.
  • Attend tenant meetings with managing agents.
  • Coordinate office moves, refurbishments, and fit-outs where required.
  • Manage access control systems, physical security, and office infrastructure.
  • Monitor and control facilities budgets and expenditure.
  • Work with the client Premises Group to develop long-term strategies for facility upgrades, energy efficiency, and improvements.
  • Manage budgets for facilities operations, maintenance, and capital projects.
  • Manage and supervise onsite contractors to ensure efficient service delivery.
  • Organize necessary documentation, such as work permits, for contractors and staff.
  • Oversee security and access passes for building access.
  • Oversee the firm’s Health & Safety framework, ensuring full compliance with UK legislation.
  • Review Health & Safety policies, procedures, and risk assessments.
  • Ensure compliance with fire safety regulations, workplace safety standards, first aid requirements, and Display Screen Equipment assessments.
  • Conduct regular audits and inspections across all sites.
  • Manage accident and incident reporting, investigation, and follow-up actions.
  • Liaise with external Health & Safety consultants where applicable.
  • Ensure appropriate training is in place for fire wardens and first aiders.
  • Ensure day-to-day health and safety compliance across the sites.
  • Support Health & Safety queries and conduct regular Health & Safety audits and assessments.
  • Oversee and coordinate Display Screen Equipment and workstation assessments for all staff.
  • Ensure repairs and remedial work align with Health & Safety standards and relevant permits.
  • Ensure all work is completed to the required quality standards, delivered on time, and meets client expectations.
  • Support facilities-related projects and occasionally travel to other office locations.
  • Identify opportunities for service and process improvements.
  • Maintain accurate records and assist with management reports.
  • Travel between offices as needed.
  • Complete other duties as required by the client or Account Manager.
Desired Qualifications
  • Strong stakeholder management and communication skills.

About the company

Williams Lea provides tailored business support services for financial, legal, and professional services firms around the world. It uses a combination of onshore and offshore centers plus local offices to deliver customized, high-touch services that integrate advanced technology and real-time data. A core differentiator is ENGAGE, its technology platform that enables global automation, governance, and analytics to drive efficient workflows and real-time reporting. The company serves high-profile clients, including many leading law firms, professional services firms, and financial institutions, and generates revenue through service contracts. Williams Lea’s goal is to improve operational efficiency for clients, freeing fee earners to focus on client work, while pursuing ESG initiatives through its Beyond Business program focused on education, diversity, sustainability, and self-betterment.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

1820

Get referred to Williams Lea

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • RRD closed the Williams Lea acquisition on January 31, 2025, stabilizing ownership.
  • Michael Pecnik became chief product officer in March 2024, accelerating AI productization.
  • New leadership appointments in 2024 signal sharper sales execution across financial and legal accounts.

What critics are saying

  • RRD integration likely cuts Williams Lea India finance roles by 45-50% in 2025.
  • Printweek reported 100 EMEA layoffs in 2023, signaling recurring restructuring pressure.
  • If RRD centralizes delivery, Williams Lea loses autonomy and becomes a commoditized unit.

What makes Williams Lea unique

  • Williams Lea serves 50 law firms and 10 of 15 global investment banks worldwide.
  • Its ENGAGE and LogoCloud products automate pitchbooks, transcription, and workflow governance.
  • RRD kept the Williams Lea brand after closing the January 31, 2025 acquisition.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Parental Leave
  • Short-term & Long-term Disability
  • Wellness Program
  • Discounted gym memberships
  • Hybrid Work Options
  • Flexible Work Hours

Company News

Outsource Accelerator
Jan 4th, 2025
RRD Acquires Williams Lea for $1.2B

Williams Lea, a global provider of tech-enabled business support services, has been acquired by RRD, a marketing and supply chain solutions provider. The acquisition, set to finalize in Q1 2025, aims to enhance RRD's business support services. Williams Lea, with $1.2 billion annual revenue and 7,000 employees, will integrate into RRD's Digital, Creative, and Business Support Services segment. RRD generates $5.4 billion annually and employs over 30,000 people in 26 countries.

Citybiz
Dec 4th, 2024
Williams Lea Appoints Hillary McNally as CRO and Alastair Kelly as Managing Director

Global tech-enabled business support services firm Williams Lea announces the appointment of Hillary McNally as Chief Revenue Officer (CRO) and Alastair Kelly as Managing Director, Asia Pacific.

PR Newswire
Mar 5th, 2024
Williams Lea Announces Appointment Of Michael Pecnik As Chief Product Officer

NEW YORK, March 5, 2024 /PRNewswire/ -- Global tech-enabled business support services firm Williams Lea announces the appointment of Michael Pecnik as Chief Product Officer (CPO). Pecnik will oversee product strategy for the company's services and solutions, including its proprietary ENGAGE suite of products and LogoCloud™, an AI-enabled SaaS platform.Pecnik comes to Williams Lea with over twenty years of experience in product management and enterprise software sales. Before joining the business, he led the Global Customer Success Team for Business Applications in the Professional Services vertical at Microsoft.Prior to that, Pecnik spent 12 years in various leadership roles at salesforce.com, BNY Mellon and Cognizant, and he started his career as a product manager at Dow Jones. Pecnik holds an MBA from NYU Stern and a master's degree in information science from the University of Graz."We are delighted to have Michael join our organization at such a pivotal time," said Nick Morgan, CTO of Williams Lea. "The rapid emergence of generative AI is transforming the way our business operates, and Michael's expertise in delivering best-in-class products will ensure we optimize these technologies to drive efficiencies and service excellence for our clients."The addition of the CPO role comes as Williams Lea continues its strategy of tech-enabling its offerings. In 2023, the company launched LogoCloud™, which leverages AI and automation to streamline critical, time-intensive presentation creation tasks for bankers, analysts and consultants.In January 2024, Williams Lea furthered its tech enablement with the launch of ENGAGE Transcribe, an end-to-end solution specifically designed to effortlessly convert multi-speaker and multilingual audio files into text with unparalleled speed and accuracy

Sharecast
Mar 5th, 2024
Williams Lea announces appointment of Michael Pecnik as Chief Product Officer

NEW YORK, March 5, 2024 /PRNewswire/ - Global tech-enabled business support services firm Williams Lea announces the appointment of Michael Pecnik as Chief Product Officer (CPO).

AI Magazine
Jan 11th, 2024
Williams Lea launches ENGAGE Transcribe, combining AI and expertise to augment business support for global clients

NEW YORK, Jan. 11, 2024 /PRNewswire/ - Global tech-enabled business support services firm Williams Lea today launched ENGAGE Transcribe, an end-to-end solution specifically designed to effortlessly convert multi-speaker and multilingual audio files into text with unparalleled speed and accuracy.