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Freedom24

European stockbroker and investment platform

Customer Support Officer

Customer SupportPosted on Nov 11
Full-timeBerlin, GermanyIn-person

About the Job

Requirements

  • You have completed a degree in Business, Finance, or a comparable field.
  • You have one to two years of professional experience in customer support, ideally in the financial sector or at a broker.
  • You have very good spoken and written German and English skills.
  • You work independently, in a structured manner, and with a solution-oriented approach.

Responsibilities

  • You competently and reliably handle customer inquiries about the trading platform, account opening, deposits, and withdrawals.
  • You ensure that inquiries are handled efficiently and with a focus on solutions to achieve high customer satisfaction.
  • You support customers with onboarding, Know Your Customer (KYC), and verification processes.
  • You carefully maintain and document customer communications for compliance and audit purposes.
  • You direct complex or technical issues to the appropriate specialist departments.
  • You identify potential problems early and proactively help prevent customer dissatisfaction.
  • You collect and evaluate customer feedback to continuously improve services.
  • You identify and report suspicious activity, attempted fraud, or security risks.
  • You work closely with the compliance and risk teams to minimize risks to customers.
  • Depending on your qualifications and interests, you take on additional tasks and projects.

Desired Qualifications

  • Experience in customer support in the financial sector or at a broker is desirable.

About the Company

Freedom24

European stockbroker and investment platform

Freedom24 is a European stockbroker and investment platform that provides access to U.S., European, and Asian markets through its own technology. Users open an account to trade stocks, ETFs, and other instruments on Freedom24’s platform, with access to market research and dedicated support. It differentiates itself as the European arm of Freedom Holding Corp, offering a broad instrument menu, a technology-driven platform, CySEC regulation (license CIF 275/15), and a physical presence in 10 European countries for localized service. Its goal is to give EU/EEA clients clear, regulated access to global capital markets with solid research and support.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Germasogeia, Cyprus
Founded
Not listed

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