Host/Hostess

Overview

A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.  

Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude 

• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns 

• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests 

• Handle guest complaints or issues professionally or bring them to the manager when necessary 

• Assist with running food, delivering and/or refilling guests’ drinks 

• Guide guests to their tables and present them with menus 

• Take to-go orders over the phone and in person 

• Engage with guests to ensure they're happy with food and service 

• Refill drinks and clear plates as needed during guest’s dining experience 

• Provide great customer service 

• Provide highchairs and other requested items to the guest 

• Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements

Qualifications

• 1 year of restaurant experience preferred 

• Organizational skills 

• Exceptional interpersonal and communication skills 

• Positive attitude 

• Work well in a team environment 

• Ability to multitask 

• Availability on weekdays, weekends, nights, mornings, and holidays 

• Must be able to read and write in English and handle math calculations 

What we offer you: 

• Multiple benefit plans to suit your needs 

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

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Tipped Position

This position does not earn tips