Front Desk Patient Coordinator

We are seeking a friendly, dependable, and motivated Front Desk Patient Coordinator to join our team at Advanced Orthodontic Care in Cherry Creek!

The ideal candidate is organized, detail-oriented, and passionate about providing exceptional customer service. As the first point of contact for our patients, you will play an important role in creating a welcoming environment and ensuring a positive experience for every patient and family who visits our office.

We are looking for someone who is reliable, professional, enjoys working as part of a team, and can thrive in a busy orthodontic practice. Previous orthodontic experience is preferred.

Responsibilities

• Greet and welcome patients and families with a friendly, professional attitude.
• Answer incoming phone calls, respond to patient inquiries, and provide excellent customer service.
• Schedule and confirm appointments while maintaining an organized and efficient schedule.
• Assist with patient check-in and check-out procedures.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Communicate with patients regarding appointments, treatment information, and general office questions.
• Assist with insurance verification, patient accounts, and payment processing as needed.
• Coordinate with clinical staff to ensure smooth patient flow and daily office operations.
• Maintain a clean, organized, and welcoming front desk area.
• Help create a positive, supportive experience for patients and fellow team members.