IT Infrastructure Manager

• Lead the planning, design, and continuous improvement of BHCHP’s IT infrastructure to ensure scalability, resilience, and operational efficiency.
• Evaluate and implement new technologies that support BHCHP’s operations, care delivery, and organizational growth.
• Establish and maintain standardized hardware, software, and system configurations across the organization.

• Ensure infrastructure systems support compliance with HIPAA and other healthcare privacy and security standards.
• Partner with the CIO to strengthen cybersecurity posture, including network segmentation, endpoint protection, monitoring, and threat detection.
• Oversee infrastructure controls that protect sensitive patient and operational data.

• Oversee the day-to-day operation and maintenance of critical infrastructure systems, including:
  • Enterprise networking and wireless infrastructure
  • Cloud platforms and virtualization environments
  • Identity and access management systems
  • Unified communications and VoIP systems
  • Remote access technologies
  • Physical security and facility technology systems
• Ensure reliable and secure connectivity across multiple clinical sites and remote workforce environments.

• Maintain robust backup and recovery systems and regularly evaluate their effectiveness.
• Lead infrastructure planning for disaster recovery and business continuity, ensuring critical systems remain available during disruptions.
• Conduct testing and improvement of recovery procedures.

• Provide leadership, mentorship, and technical guidance to members of the IT infrastructure team.
• Foster a culture of collaboration, accountability, and service excellence.
• Support team growth through coaching, training, and skill development.

• Manage relationships with key technology vendors and service providers.
• Lead infrastructure components of IT projects, ensuring alignment with organizational priorities and security standards.
• Balance innovation with responsible stewardship of organizational resources.

• Participate in IT Team on-call rotation duties to support systems outside of normal business hours (1 week approximately every 2 months).

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

• 10+ years of progressively responsible technical experience in IT infrastructure engineering or operations.
• 3+ years of leadership or supervisory experience managing technical staff.
• Demonstrated experience designing and supporting enterprise IT infrastructure in complex environments, preferably within healthcare.

• Microsoft ecosystem including Microsoft 365 and identity management
• Enterprise networking, including routing, switching, WAN technologies, wireless infrastructure, and network access control
• Windows server administration, Active Directory, and enterprise messaging environments
• Virtualization and cloud infrastructure
• Cybersecurity best practices, including network monitoring, intrusion detection, and vulnerability management
• IP telephony / unified communications systems
• Secure remote access and distributed workforce support

• Proven ability to lead technical teams and infrastructure initiatives.
• Strong project management and organizational skills.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• A collaborative approach and commitment to exceptional internal customer service.
• Flexibility and composure when responding to urgent operational or clinical needs.

• The compensation approximately ranges from $105,000 - 168,000 annually and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.