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Rimkus

Forensic engineering consulting for insurance disputes

Services Desk Technician 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

  • An associate degree, diploma, or certificate in Information Technology, Computer Science, or a related field is required; an equivalent combination of education and relevant experience may be considered.
  • Two to three years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role is required.
  • CompTIA A+ certification is required.
  • Experience supporting Windows operating systems and general computer hardware and software is required.
  • Experience supporting Microsoft 365 applications is required.
  • Working knowledge of Active Directory and user account administration is required.
  • Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network connectivity troubleshooting, is required.
  • Experience troubleshooting laptops, desktops, monitors, printers, and other computer peripherals is required.
  • Experience using an IT service management or ticketing system is required.
  • Experience supporting employees at all levels of the organization and explaining technical information clearly to users with different levels of technical knowledge is required.
  • Eligibility to work in the United States is required.
  • Occasional lifting, moving, or setting up of computer equipment and other IT hardware may be required.

Responsibilities

  • Provide first-level technical support to employees by phone, email, chat, and through the IT ticketing system.
  • Troubleshoot and resolve common hardware, software, operating system, printing, and connectivity issues.
  • Support Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment.
  • Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
  • Assist users with password resets, account access, permissions, and basic Active Directory tasks.
  • Troubleshoot VPN, Wi-Fi, network connectivity, and remote-access issues.
  • Install, configure, update, and maintain computers, software, and peripheral equipment.
  • Create, update, and maintain IT support tickets with accurate troubleshooting notes and resolution details.
  • Escalate issues that cannot be resolved at Tier 1 to the appropriate Tier 2, infrastructure, security, or application support teams.
  • Follow established IT support procedures, standards, and security policies.
  • Assist with new employee onboarding, including computer setup, software installation, account access, and equipment preparation.
  • Assist with employee offboarding by collecting equipment and following established account and access procedures.
  • Maintain accurate IT asset and equipment records.
  • Contribute to and maintain the IT knowledge base and support documentation.
  • Participate in IT projects, technology implementations, equipment testing, software upgrades, and other departmental initiatives.
  • Work collaboratively with other IT team members to identify recurring issues and improve service desk processes.
  • Provide timely and customer-focused technical support to employees at all levels of the organization.
  • Protect confidential company and employee information and follow IT security best practices.
  • Perform other IT support duties and projects as assigned.
  • Occasional travel to Rimkus offices or locations may be required.
  • Occasional overtime may be required based on business needs, IT projects, system implementations, or urgent technical issues.

Desired Qualifications

  • ITIL 4 Foundation certification is preferred.
  • Microsoft certifications or MCSE/Microsoft 365 certifications are considered an asset.
  • Experience with VDI, remote desktop technologies, or endpoint management tools is an asset.

About the Company

Rimkus

Forensic engineering consulting for insurance disputes

Rimkus provides independent forensic engineering and technical consulting to support insurance claims, legal disputes, and risk management. Its work involves investigating failures and accidents to determine root causes, analyzing data from site visits, lab tests, and simulations, and delivering reports and expert testimony that help insurers, law firms, and corporations resolve claims and litigation. The company differentiates itself through a long track record of objective analysis, an extensive global footprint with over 110 offices, and a growth strategy built on acquisitions and private-equity investment that expanded service lines and geographic reach. Rimkus’ goal is to be a leading, globally connected provider of technically rigorous, objective engineering analysis for insurance, legal, and corporate clients, growing through strategic acquisitions to widen capabilities and reach.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Houston, TX
Founded
1983

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