Front Office Agent

Job Description

The Front Office Agent serves as the primary point of contact for guests, delivering exceptional service during their stay. This role is essential to creating a positive first and last impression, managing guest interactions with professionalism and efficiency.

**Key Responsibilities:**

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms)
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements
• Process various payment methods securely and reconcile daily transactions
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy

Qualifications

• Entry level position; training experience in a luxury/resort is preferred.
• Preferably with knowledge in Opera system.
• Fluent in English 
• Completed Bachelor's degree preferably in hotel & restaurant management.

Additional Information

• Free accommodation in the Staff House

• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor’s learning programs.

• Opportunity to grow within your property and across the world!

• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Compensation: 15000 to 15000 (PHP) (MONTHLY)