Portnox

Cloud-native Zero Trust NAC platform

Onboarding Coordinator

Project ManagementUpdated on Nov 13

Full-timeRemote in PhilippinesNo salary listedRemote

About the Job

Requirements

Experience coordinating customer projects, implementations, service delivery, or customer operations.
Ability to notice what needs attention and act without a daily task list, following up to determine outcomes and escalating when appropriate.
Ability to communicate clearly and confidently ask customers and colleagues for commitments, clarification, and updates.
Ability to manage multiple engagements and competing deadlines using a dependable system, prioritize work, and judge when to resolve or escalate issues.
Comfort working with spreadsheets and project records, checking data, investigating stale updates, and explaining changes.
Ability to learn tools, onboarding processes, and product vocabulary through documentation and focused questions, and build enough technical context to recognize dependencies and route issues to the right engineer.

Responsibilities

Review incoming handoffs for missing contacts, scope, prerequisites, and commitments; resolve gaps and coordinate with the team lead to confirm ownership and kickoff readiness.
Arrange kickoffs and working sessions across teams and time zones; confirm attendees, purpose, and preparation needs.
Maintain current milestones, owners, target dates, blockers, and next actions, and turn meeting notes into clear assignments.
Follow up with customers about outstanding work, confirm revised dates, and escalate when a decision or additional help is needed.
Maintain customer contact during paused onboarding, record reasons for pauses, identify restart conditions, set the next review date, and surface missing technical ownership to the team lead.
Report new and completed engagements, active and paused projects, aging work, blockers, ownership gaps, and workload by engineer or Technical Account Manager; verify conflicting information and flag capacity concerns.
Coordinate completion reviews and document outstanding actions, required records, and receiving owners for approval.
Improve checklists, templates, reporting, and reminders when recurring gaps are identified.
Keep onboarding work coordinated and ensure the right people are involved; engineers retain responsibility for technical design and troubleshooting.

Desired Qualifications

Experience with Jira, Salesforce, Confluence, or similar tools.
Experience in software or IT services.

The project says “in progress.” You’d like to know which part, who’s doing it, and why the last update is from three Tuesdays ago.

Portnox is hiring an Onboarding Coordinator to keep customer implementations organized, visible, and moving. You’ll work with customers, Onboarding Engineers, Technical Account Managers, Sales, and Support to turn commitments into completed actions.

Your work will give customers clearer expectations, engineers more time to deliver, and leadership a reliable view of where help is needed.

Handoff readiness: Review incoming handoffs for missing contacts, scope, prerequisites, and commitments. Resolve gaps and coordinate with the team lead to confirm ownership and kickoff readiness.
Scheduling and preparation: Arrange kickoffs and working sessions across teams and time zones. Confirm attendees, purpose, and what people need to prepare.
Project tracking: Maintain current milestones, owners, target dates, blockers, and next actions. Turn meeting notes into clear assignments.
Customer follow-up: Get specific updates on outstanding work, confirm revised dates, and escalate when a decision or additional help is needed.
Paused onboarding: Maintain customer contact, record why work is paused, identify restart conditions, and set the next review date. Surface missing technical ownership to the team lead.
Weekly reporting: Report new and completed engagements, active and paused projects, aging work, blockers, ownership gaps, and workload by engineer or TAM. Verify conflicting information and flag capacity concerns.
Completion and transition: Coordinate completion reviews and document outstanding actions, required records, and receiving owners for approval.
Process improvement: Improve checklists, templates, reporting, and reminders when you spot recurring gaps.

Relevant experience: Experience coordinating customer projects, implementations, service delivery, or customer operations.
Initiative and follow-through: Notice what needs attention and act without a daily task list. “I sent an email” describes an action. Be able to explain what happened next, whether that was an answer, a new date, or an escalation.
Customer communication: Write clearly and confidently ask customers and colleagues for commitments, clarification, and updates.
Organization and judgment: Use a dependable system to manage multiple engagements and competing deadlines. Know what you can resolve, what needs escalation, and what deserves attention first.
Reporting accuracy: Work comfortably with spreadsheets and project records. Check data, investigate stale updates, and explain what changed.
Independent learning: Learn our tools, onboarding process, and product vocabulary through documentation and focused questions. Build enough technical context to recognize dependencies and route issues to the right engineer.
Helpful experience: Jira, Salesforce, Confluence, or similar tools; experience in software or IT services. Engineers own technical design and troubleshooting; you own keeping the work coordinated and the right people involved.

About the Company

Portnox

Cloud-native Zero Trust NAC platform

Portnox provides cloud-native Zero Trust access control and cybersecurity solutions with a focus on network access control (NAC). Its cloud-based platform offers network visibility, risk monitoring, and automated security workflows to enforce access policies and maintain compliance across a organization's networks. Revenue comes from subscriptions to the platform and related services. What sets Portnox apart is its scalable cloud-native NAC that integrates visibility, risk assessment, and automated policy enforcement across a wide range of environments—from small and medium businesses to large government and enterprise clients. The company aims to help organizations securely manage who can access their networks and under what conditions, aligning with Zero Trust principles and continuous security posture improvement.

Company size: 51-200
Company stage: Series B
Total funding: $59.5M
Headquarters: Ra'anana, Israel
Founded: 2005

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