Junior Operations Lead

Key Responsibilities

• Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
• Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
• Facilitate regular team meetings to share updates, procedures, and best practices.
• Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
• Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
• Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
• Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
• Monitor performance trends and SLAs; identify issues and drive corrective action plans.
• Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
• Escalate critical operational issues (performance, safety, function) to senior management when required.
• Perform additional tasks as needed to support the team and organizational goals.

Required Qualifications & Skills

• Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
• Excellent verbal & written communication skills.
• Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
• Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
• Proficient in analyzing data to derive insights and determine actions to improve performance.
• Self-motivated, adaptable, and a team player.
• Willingness and ability to travel to field sites as needed.

Preferred Qualifications

• Experience specifically in data-collection driving operations or projects involving field vendors.
• Familiarity with designing or using dashboards or tools for tracking operational metrics.
• Prior exposure to financial controls, forecasting, or vendor sourcing.
• Demonstrated experience in quality assurance, safety standards, or compliance.