Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley’s industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.

We’re looking for a strategic, people-first VP of Account Management to guide our AM team in delivering exceptional experiences for our enterprise customers. In this role, you’ll empower your team to build meaningful relationships, drive adoption of Hi Marley’s platform, and ensure our customers achieve their goals. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

Lead, coach, and develop a team of Account Managers, ensuring high performance, professional growth, and alignment with company goals.
Set clear team objectives and hold individuals accountable for pipeline, revenue targets, and customer relationship outcomes.
Partner with senior leadership to develop customer strategy, commercial frameworks, renewal playbooks and account growth plans.
Serve as an escalation point for complex customer relationships, working closely with C-level executives to address priorities and identify opportunities for expansion.
Guide the team in driving adoption of Hi Marley’s platform, ensuring customers achieve maximum value and satisfaction.
Oversee account planning, pipeline management, and accurate reporting across the team.
Partner cross-functionally with Marketing, Product, Customer, Finance and Engineering to drive a cohesive sales strategy and ensure customer success.
Monitor customer health metrics, provide feedback to internal teams, and drive proactive strategies to maintain and expand relationships.
Stay informed on industry trends, competitors, and market opportunities to ensure the team maintains Hi Marley’s competitive edge.
Represent Hi Marley at industry events and conferences to build relationships, expand visibility, and strengthen customer trust.

What We’re Looking For:

10+ years of experience in account management or customer success, with at least 3+ years managing high-performing account management teams.
Proven success in enterprise software account management, including relationship building, account growth, and renewals.
Demonstrated ability to work with senior executives and complex, multi-stakeholder organizations to identify and solve business challenges.
Strong leadership skills with a focus on coaching, mentoring, and empowering teams to achieve revenue and retention goals. Exceptional communication, negotiation, and relationship management skills.
Experience managing long sales cycles (6+ months) in highly regulated industries like insurance and finance.
Comfort in a fast-paced, dynamic environment, with the ability to prioritize and execute across competing priorities.
Proficiency in account planning and pipeline management tools such as Salesforce (SFA).
Willingness to travel (50%) to support team activities and maintain key customer relationships.

Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:

Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:

Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
Open vacation policy - we all work hard and take time for ourselves when we need it
Competitive salary and generous stock options - we all get to own a piece of what we’re building
A fun, lively startup culture
Core values-based leadership
A culture of employee engagement, diversity and inclusion
Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx

VP – Account Management

Hi Marley

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