V

Veolia

Water, waste, and energy services provider

Invoicing Team Manager

Accounts Payable/ReceivablePosted on Nov 8
Full-timeTergnier, France

About the Job

Requirements

  • A Bac+2 qualification in management or billing is required, along with experience in billing and team management.
  • A valid Category B driving licence is required.
  • The candidate must be rigorous and methodical in following processes and analyzing figures, and must be comfortable with computer systems, spreadsheets and writing.
  • The candidate must be autonomous and responsive, able to diagnose situations quickly, make sound decisions and remain calm under pressure.
  • The candidate must communicate and collaborate effectively across departments and demonstrate customer-service skills.
  • The candidate must be organized and able to prioritize activities and guide the team toward its objectives.

Responsibilities

  • Organize, plan, prioritize and supervise the work of a team of five meter readers, two billing technicians and one technical-administrative technician for TELEO.
  • Ensure that metering and billing rules are applied daily, including regulatory, contractual and internal procedures.
  • Supervise metering, remote metering and billing activities to ensure data reliability and billing deadlines are met.
  • Monitor performance indicators, including billing speed, metering cadence, remote-metering alarm processing, data quality and anomaly processing.
  • Validate billing schedules and rates.
  • Resolve metering and billing anomalies.
  • Prepare manual invoices for customers who cannot be billed through the regular cycle.
  • Contribute to continuous improvement and optimization of metering, remote-metering and billing processes.
  • Participate in discussions with local-authority customers and track related cases.
  • Collaborate with Product and Cash teams to secure the billing cycle.
  • Support the territory consumer manager with year-end accounting close.
  • Make regular visits throughout the territory to teams, operating sites and local authorities.
  • Provide billing data for activity reports.
  • Work with customer-service teams on complaints related to metering, remote metering or billing, and with IP team managers to resolve anomalies affecting metering or billing.
  • Observe and enforce safety, quality, environmental, ethics and compliance instructions.
  • Support the territory consumer manager in deploying Lean culture, communicate Group messages and report incidents or significant events that could affect the company.
  • Conduct professional-development reviews for team members and contribute to their skills development.
  • Attend training and obtain the work authorizations required for the position.

About the Company

Veolia

Water, waste, and energy services provider

Generating company summary.

Company size
10,001+
Company stage
IPO
Headquarters
Aubervilliers, France
Founded
1853

Recently Posted Jobs

Explore more opportunities at Veolia

See more jobs