Operations Representative @ Deliveroo

We’re looking for an accomplished person to join the Rider Services department, a bustling and vibrant team who help riders get out on the road and support them once they’re there. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

Reporting into the Rider Support Manager, you will be part of a team that ensures all rider queries are answered promptly. What you’ll do:

Provide support to applicants and riders over the phone and by email for multiple markets
Work to targets, maintaining a high level of productivity and quality
Escalate issues with proposed solutions and share feedback with your manager
Be willing to help out on a range of admin tasks
Identify trends of fraudulent behaviour
Support colleagues in 1st line support with escalated queries
Saturday and Sunday are mandatory , the future candidate will need to have availability to work every weekend

What we’re looking for:

You are fluent in English and Dutch, spoken and written
Have at least +1 year experience customer service agent , phone call and email handling
You are target-driven and passionate to ensure that the department is providing riders with world class support
You can work weekends and bank holidays when needed.

Desirable:

You have a university degree or equivalent experience
You have experience in Operations or in Customer services environment
Zendesk experience
G-Sheets experience
Experience handling escalations

Benefits

25 days holiday, paid bank holidays, pension, life, health & dental insurance
Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing
Employee assistance program, Cycle-to-work scheme
Company-paid team meals and nights out
Online learning courses

Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it. We are a technology-driven company at the forefront of the fastest growing industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy , and we are always looking for new ideas.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space

Please click here to view our candidate privacy policy.

Operations Representative

Rider Support, Dutch

Deliveroo

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes Deliveroo unique

Benefits