Associate Ecommerce Specialist

Overview

The Associate eCommerce Specialist plays a critical role in maintaining Rug Doctor’s digital presence across all ecommerce retailers but especially Amazon. The individual in this position is responsible for creating and updating product listings and implementing marketing strategies to drive sales growth. They will collaborate with internal teams to enhance brand presence, optimize promotional efforts, and analyze performance metrics to improve rankings and overall sales conversion. In addition, they will monitor results, provide internal reporting and drive early awareness of issues to drive fast resolution.

Responsibilities

• Amazon Vendor Central Management: Handle execution of all Amazon Vendor Central operations including the catalogue, content, promotions, review monitoring, returns assessment, tracking PO’s, deductions and chargebacks.
• Product Set Up & Digital Content Optimization: Work with product marketing to create and enhance online product listings with high-quality images, SEO-optimized descriptions, A+ Content, and brand store updates, including A/B testing for enhanced visibility. Monitor listings daily for buy box issues and pricing irregularities.
• Inventory & Supply Chain Coordination: Work with internal teams to forecast demand, manage inventory levels, and optimize fulfillment strategies to reduce shortages and overstock.
• Data Analysis & Reporting: Monitor key performance metrics for ecommerce POS and shipments, analyze sales trends, and generate reports to provide actionable insights that improve profitability and efficiency.
• Review Monitoring: Monitor reviews and drive early awareness of issues, proactively manage returns utilizing retailer return reduction programs, when possible, manage product Q & A’s. Drive internal returns assessments and escalate issues as needed.
• Competitive Tracking & Analysis: Monitor channels for ecommerce competitive activity and drive internal awareness of new units, complete competitive benchmarking of listings, assist with competitive unit analysis. Monitor unauthorized seller activity on our products.

Qualifications

REQUIRED EXPERIENCE/EDUCATION

• Education: Bachelor’s degree in marketing, business administration, or a relevant field.
• Experience: A minimum of 1 year of account and/or product management experience within digital and eCommerce channels.

PREFERRED EXPERIENCE/EDUCATION

• Preferred hands-on Amazon experience (Vendor Central) handling e-commerce business. Strong understanding of Amazon's marketplace dynamics, algorithms, and best practices.
• Familiarity with supply chain management, demand forecasting, and logistics.
• Detail oriented and familiar with product set up, SEO, and marketplace policies.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven recommendations.
• Excellent communication skills.