Ambulatory Clinical Leader

Summary

Under the general direction of Practice Leadership and with clinical guidance from Clinical Management, the Ambulatory Clinical Leader serves as a clinical and administrative leader within the ambulatory care setting. This shared leadership role is structured as 50% administrative and 50% direct clinical care, balancing patient care responsibilities with leadership, coaching, and practice management activities. Depending on the assigned department or service line, direct clinical care responsibilities may be delivered through in-person patient care or through remote nursing services, including telephone triage, electronic patient communication, desktop clinical assessment, and care coordination within the Registered Nurse scope of practice.

The Ambulatory Clinical Leader provides guidance and mentorship to nursing staff, and other clinical team members, ensuring adherence to organizational policies, standardized clinical workflows, and system-wide clinical standards. The Ambulatory Clinical Leader fosters consistent adoption of clinical standards, promotes professional practice excellence, and helps optimize operational efficiency, patient access, and the patient experience while supporting additional clinical and operational responsibilities as defined in collaboration with Practice Leadership and Clinical Management.

Education

Bachelor degree in Nursing or related field, or Associate Degree in Nursing with commensurate experience outlined below.

Certification, Registration & Licensure

Licensure required: Current New Hampshire State Registered Nurse license.
Certification required: Current American Heart Association Basic Life Support for Healthcare Providers
certification, or equivalent course credentialed by American Heart Association.
Refer to Management of Mandatory Required Certification, Competencies and Education/Training Policy for department specific certifications.

Experience

Bachelor Degree in Nursing and minimum of three years as a Registered Nurse, or Associate Degree in Nursing and minimum of five years as Registered Nurse. Medical Office Experience preferred.

Responsibilities

• Recruits, retains and develops clinical staff and manages performance.

• Coordinates educational and training programs for all clinical staff.

• Develops and implements clinical protocols and work flows and supervises compliance with regulations required by the DNV, OSHA, CLIA and other regulatory bodies.

• Implements clinical processes to maximize quality care, efficiency and productivity.

• Acts as a conduit for department and organizational communication among staff, providers, and others.

• Participates in and supports departmental and organizational change.

• Provides clinical care to patients.

• Documents into the patient electronic medical record.

• Takes responsibility for individual performance goals.

• Provides clinical leadership and performs clinical responsibilities appropriate to the assigned department, which may include direct patient care or remote ambulatory nursing services, including telephone triage, electronic patient communications, desktop clinical assessment, care coordination, and other assigned clinical functions.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this job, the employee is regularly required to bend, hear, and speak. The employee is frequently required to kneel, perform activities that require fine motor skills, reach, sit, squat, and walk. The employee is occasionally required to climb, do repetitive motion, smell, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

While performing the duties of this job, the employee is regularly exposed to bodily fluids. The employee is frequently exposed to airborne pathogens, moving mechanical parts, and toxic or caustic chemicals. The employee is occasionally exposed to airborne contaminants, bloodborne pathogens, chemotherapeutic agents, radiation, and slippery surfaces.

The noise level in the work environment is usually moderate.