Full-Time

Technical Support Engineer II

Confirmed live in the last 24 hours

LogicMonitor

LogicMonitor

1,001-5,000 employees

IT infrastructure monitoring platform with AI

Enterprise Software
AI & Machine Learning

Compensation Overview

$65k - $70kAnnually

+ Equity Compensation

Mid

Austin, TX, USA

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Kubernetes
Microsoft Azure
Docker
AWS
Linux/Unix
Requirements
  • Strong troubleshooting skills and methodology.
  • Proficient in scripting and able to write basic scripts.
  • 3+ years experience supporting or administering SaaS ITIM products.
  • 3+ years experience in Linux, Windows, or Network administration.
  • 3+ years experience with container technology (Docker, Kubernetes).
  • 3+ years experience with cloud platforms (AWS, Azure, etc.).
Responsibilities
  • Advocate for customers, collaborating across teams to ensure timely resolution of customer support cases.
  • Respond to incoming support cases via chat or ticketing system.
  • Manage customer cases effectively, meeting defined SLAs.
  • Update and create internal support documentation.
  • Review new product releases, maintaining strong product and technology expertise.
  • Act as a liaison between customers and product/development teams for escalated issues, including enhancements and bug resolution.

LogicMonitor offers a platform for monitoring IT infrastructure in both on-premises and cloud environments. It serves a wide range of clients, including enterprises and service providers, through a subscription-based model that allows for scalable and quick deployment of monitoring solutions. By using artificial intelligence and machine learning, LogicMonitor predicts potential issues and provides actionable insights, helping businesses focus on growth rather than maintenance. The company's goal is to enhance operational efficiency and enable clients to unlock new growth opportunities through real-time visibility and predictive analytics.

Company Stage

Debt Financing

Total Funding

$528.2M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for hybrid observability due to multi-cloud strategies boosts LogicMonitor's market potential.
  • AI-driven predictive analytics enhance LogicMonitor's value proposition in IT infrastructure monitoring.
  • The rise of edge computing presents expansion opportunities for LogicMonitor's advanced monitoring solutions.

What critics are saying

  • Increased competition from Auvik could challenge LogicMonitor's market share.
  • Pressure from investors for rapid growth may lead to strategic missteps.
  • Reliance on AI exposes LogicMonitor to risks of biases and errors affecting reliability.

What makes LogicMonitor unique

  • LogicMonitor offers a hybrid observability platform for diverse IT environments.
  • The platform uses AI and machine learning for predictive insights and issue prevention.
  • LogicMonitor provides scalable, subscription-based monitoring solutions for enterprises and service providers.

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