In PersonTravel approximately 40% of work time to meet with clients and plan participants.
Customer Experience & SupportCustomer Success
About the job
Requirements
A bachelor's degree or an equivalent combination of education and experience is required.
At least two years of experience in asset management and client services is preferred.
Extensive knowledge of securities and markets and the ability to apply that knowledge in varied ways.
Strong client-service orientation.
Experience handling complex, sensitive, and high-profile clients is preferred.
Ability to read, analyze, and interpret general business news and write reports and business correspondence.
Strong qualitative and/or quantitative skills.
Ability to proactively solve problems, analyze situations, and develop creative solutions.
High attention to detail.
Ability to adapt to changes in a fast-paced team environment and prioritize workload and time across various tasks.
Proficiency in Microsoft Office software.
Ability to complete examination requirements, or currently hold required securities licenses or a designation, to obtain registration as an Investment Adviser Representative.
Responsibilities
Own the plan sponsor client relationship from beginning to end and maintain regular communication with plan sponsors.
Be accountable for client satisfaction and retention throughout the client relationship.
Participate in late-stage sales efforts and manage plan sponsor relationships after contract signing.
Review existing retirement plan design and recommend appropriate changes throughout the client relationship.
Consult with plan sponsors to identify retirement-plan investment goals and objectives and support creation, annual review, and updates of the corresponding Investment Policy Statement.
Recommend recordkeeper/third-party administrator providers and provide ongoing vendor-management consultation.
Oversee retirement plan amendments, recordkeeper/third-party administrator installation and asset transfers, and investment-lineup changes.
Design and implement retirement-plan participant education and enrollment campaigns.
Travel approximately 40% of work time to meet with clients and plan participants.
Apply advanced knowledge of retirement-plan design and the regulatory environment to help plan sponsor clients navigate plan stewardship and governance.
Recommend governance-process changes to support adherence to regulatory requirements.
Consult on and assist with clients’ annual retirement-plan administration requirements.
Facilitate the company’s investment fiduciary services.
Regularly update plan sponsor clients about the company’s investment strategy, market outlook, and fund-lineup investment changes.
Deliver fee benchmarking and other information supporting plan sponsors’ fiduciary obligations.
Coordinate with internal teams and the recordkeeper/third-party administrator to ensure proper plan servicing.
Do not provide investment advice or recommendations and observe this restriction.
COMPANY OVERVIEW:
At Fisher\SMB, we are dedicated to guiding our clients through the complexities of retirement planning with expertise and care. Since our founding, we have specialized in providing retirement-focused financial strategies that support long-term security and sustainable growth. Our personalized approach combines in-depth market knowledge with a commitment to understanding each client’s unique financial goals.
As part of our team, you’ll be joining a group of professionals driven by a shared mission: to deliver exceptional service, uphold ethical standards, and contribute to our clients’ financial well sent confidence. We believe in fostering an environment where innovation, collaboration, and professional development are encouraged. If you are passionate about helping others secure their future while advancing your career in a supportive setting, Fisher\SMB is the place for you.
JOB SUMMARY:
The Retirement Counselor is the long-term contact for Fisher\SMB plan sponsor clients. Retirement Counselors own the client relationship with plan sponsor contacts from beginning to end. They are responsible for communicating with plan sponsors regularly to facilitate Fisher\SMB fiduciary investment services, provide plan governance support, supervise the relationship with the clients’ Recordkeeper/TPA, and provide plan participant services. Retirement Counselors are responsible for client satisfaction and client retention.
JOB RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accountable for client satisfaction and retention throughout the plan sponsor client’s relationship with 401k Solutions.
Participates in late-stage sales efforts with plan sponsors and manages the plan sponsor relationship post contract signing.
Reviews existing retirement plan design and recommends appropriate changes throughout the client relationship.
Consults with plan sponsor to identify investment goals/objectives for the retirement plan and supports generation of a corresponding Investment Policy Statement (IPS) with annual review and updates as needed.
Provides Recordkeeper/TPA recommendations and ongoing vendor management consultation.
Oversees and manages retirement plan amendments, Recordkeeper/TPA installation/asset transfer, and investment lineup changes.
Designs and implements retirement plan participant education and enrollment campaigns.
Travels approximately 40% of their work time to meet with clients and plan participants.
Applies advanced knowledge of retirement plan design and regulatory environment to help plan sponsor clients navigate the complexity of retirement plan stewardship and governance.
Recommends changes to plan governance process to support adherence to regulatory requirements.
Consults and assists with the implementation of plan sponsor clients’ annual retirement plan administration requirements.
Responsible for facilitating FRS’s investment fiduciary services.
Updates plan sponsor clients regularly regarding Fisher\SMB's investment strategy, market outlook, and fund line up investment changes.
Delivers fee benchmarking and other key information to support plan sponsor’s fiduciary obligations.
Interfaces with other Fisher\SMB's teams and the Recordkeeper/TPA to ensure the plan is properly serviced
The Retirement Counselor does not provide any advice or recommendations on investments and fully understands the need for such restriction
QUALIFICATIONS:
Bachelor’s degree or equivalent combination of education and experience required
At least 2 years of experience in asset management and client services preferred
Extensive knowledge of securities and markets and ability to apply knowledge in a variety of methods
Excellent verbal and written communication skills, particularly on the phone
Strong orientation towards client service
Experience in handling complex, sensitive, and high-profile clients preferred
Ability to read, analyze, and interpret general business news as well as write reports and business correspondence
Ability to analyze various situations and develop creative solutions
High level of attention to detail
Ability to adapt to changes in a fast paced, team environment
Ability to prioritize workload and manage time across various tasks
Proficient in Microsoft Office software
Additional Requirements:
Ability to complete the examination requirements, or currently hold required securities licenses or a designation, to obtain registration as an Investment Adviser Representative
EMPLOYEE BENEFITS:
At Fisher\SMB™, we are dedicated to the health, well-being, and future of our employees. We offer a competitive and comprehensive benefits package, including:
Health Insurance: Medical, dental, and vision premiums are 100% covered by the company, with flexible plan options to meet diverse needs. Preventive care is fully covered, and employees have access to an extensive provider network.
Retirement Savings: Our retirement plan offers a 50% employer match for contributions up to IRS limits, along with flexible investment options to accommodate different risk preferences.
Additional Insurance: Company-sponsored life, AD&D, short-term, and long-term disability insurance to provide peace of mind.
Employee Assistance Program (EAP): Confidential counseling and wellness support to help employees navigate life’s challenges.
Concierge Health Support: Access to "Ask Bennie," a dedicated healthcare concierge team to answer questions and provide guidance on health benefits.
Employee Perks and Discounts: Exclusive discounts on a range of services and products.
Join us at Fisher\SMB™ and experience a supportive environment that values your well-being, growth, and work-life balance.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Fisher\SMB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital status, or any other protected characteristic as outlined by federal, state, or local laws.
All employment decisions at Fisher\SMB are based on business needs, job requirements, and individual qualifications. We encourage applicants of all backgrounds to apply and are dedicated to providing a fair, respectful, and accessible hiring process for all. Reasonable accommodations are available to candidates with disabilities to support their participation in the application and interview process.
DISCLAIMER:
This job description provides a summary of typical responsibilities and qualifications for this position; however, it is not intended to be exhaustive or comprehensive. Employees may be required to perform other job-related duties as assigned, and responsibilities, duties, and activities may change at any time with or without notice. This document does not create a contract of employment or alter the at-will employment relationship of Fisher\SMB.