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Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Bilingual Medical Assistant - Pediatric Therapy

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRemote in Mexico$6 - $7 /hr

About the Job

Requirements

  • At least 1 year of experience in a medical office, healthcare administration, medical billing, medical scheduling, patient coordination, or a similar role.
  • Fluency in speaking, reading, and writing in Spanish and English.
  • Experience scheduling, confirming, rescheduling, and tracking patient appointments.
  • Knowledge of medical billing, insurance verification, claims processing, and prior authorizations.
  • Familiarity with medical coding standards, including ICD-10, CPT, and HCPCS.
  • Ability to convert therapy units into billable hours, including 15-minute and 30-minute units.
  • Strong proficiency in Microsoft Excel, including formulas, calculations, sorting, filtering, and data organization.
  • Clear and professional English communication.
  • Ability to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Ability to remain responsive and monitor assigned communication platforms throughout the scheduled workday.
  • A professional, distraction-appropriate remote workspace.
  • Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, and a working webcam.

Responsibilities

  • Handle patient calls, referrals, scheduling requests, and general inquiries.
  • Schedule, confirm, reschedule, and follow up on patient appointments.
  • Track patient schedules, therapist availability, cancellations, and open scheduling needs.
  • Coordinate schedules among patients, therapists, and administrative staff.
  • Maintain accurate records of patient calls, appointments, and communications.
  • Follow up on unresolved scheduling or patient communication items.
  • Monitor and track parent messages through GroupMe throughout the workday; respond to or route questions, scheduling requests, cancellations, and concerns; acknowledge messages promptly; track outstanding requests and follow up until resolved; communicate updates to the appropriate therapist, BCBA, front desk staff, or management; and update schedules and tracking systems when changes are made.
  • Communicate with insurance companies about eligibility, benefits, claims, coverage, and authorization requirements.
  • Process or assist with insurance claims and prior authorizations.
  • Track insurance approvals, authorized units or hours, expiration dates, and service limitations.
  • Assist with credentialing-related documentation and insurance requirements.
  • Follow up with insurance companies on outstanding claims, authorizations, or documentation.
  • Convert therapy units based on CPT codes into billable hours for scheduling and billing, including varying 15-minute and 30-minute units.
  • Review therapist schedules to ensure required billable hours are met, identify scheduling gaps, and assist with maximizing therapist schedules.
  • Track and report billable hours for insurance and internal records; maintain accurate authorization and billing information to help prevent scheduling beyond approved hours.
  • Create and maintain spreadsheets for patient schedules, insurance authorizations, billing hours, therapist productivity, and other operational needs.
  • Use Excel formulas to calculate billable hours, convert units into hours, and organize data; use sorting, filtering, formulas, and other Excel functions.
  • Keep spreadsheets organized and up to date, review data for errors and discrepancies, and assist with reports and tracking outstanding administrative items.
  • Maintain and update patient records while protecting confidential healthcare information.
  • Provide general administrative support, including document processing and patient correspondence.
  • Assist with remote patient monitoring or healthcare coordination when needed.
  • Maintain internal tracking spreadsheets and administrative records.
  • Schedule interviews and coordinate applicant availability when requested.
  • Support management with additional administrative projects and responsibilities as assigned.
  • Keep the camera on during scheduled working hours, including meetings, trainings, and communications with management or team members.

Desired Qualifications

  • Experience with TheraBill or a similar medical scheduling or billing system.
  • Experience using GroupMe or a similar communication platform.

About the Company

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Winning Assistants provides HIPAA-compliant virtual assistant staffing for healthcare practices by connecting US-based clients with a global pool of trained remote professionals. Clients hire full-time VAs who work in the client’s time zone and handle both administrative and clinical tasks, such as front office duties, medical billing, chart management, dictation transcription, prior authorization, EMR updates, and executive support. The company differentiates itself by combining a global talent pool with healthcare-specific HIPAA training and time-zone-aligned, full-time VAs for a broad US and Commonwealth client base. Its goal is to reduce administrative and revenue-cycle burdens for medical practices by offering scalable, reliable remote staffing that integrates with healthcare operations.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
Not listed

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