Administrative Assistant Patient Engagement
Boston Neurobehavioral Associates
Administrative Assistant Patient Engagement
Boston Neurobehavioral Associates
Mental health care with neuropsychological testing
Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.
We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
Position Summary
The Administrative Assistant plays a vital role in ensuring smooth daily operations within Citadel Healthcare Management. This position requires strong organizational skills, attention to detail, and a compassionate approach to patient interaction. The Admin Assistant will manage appointments, maintain patient records, handle financial transactions, and provide exceptional customer service while supporting the overall functioning of the office.
Schedule patient appointments to optimize clinician time.
Make reminder calls and provide necessary instructions to patients.
Notify patients of delays or waiting times, ensuring comfort and satisfaction.
Collect and update patient addresses, contact details, insurance information, and medical histories with accuracy and confidentiality.
Verify patient information at each visit to ensure compliance with privacy regulations.
Assist patients in completing forms (history, consent, payment contracts).
Process cash and credit card payments securely and accurately.
Review patient accounts, identify delinquent accounts, and follow up for overdue payments.
Coordinate with the billing department to resolve patient billing or insurance concerns.
Respond promptly and professionally to patient inquiries or complaints.
Investigate and resolve concerns or escalate to appropriate medical staff.
Follow up with patients to ensure satisfactory resolution.
Demonstrate empathy and compassion in all patient interactions.
Perform general office tasks such as filing, organizing documents, and maintaining supplies.
Maintain both electronic and paper records for accuracy and accessibility.
Collaborate with team members to support efficient office operations.
High school diploma or equivalent; associate degree preferred.
Prior experience in US healthcare administration or US customer service is an advantage.
Strong communication and interpersonal skills.
Proficiency in MS Office and healthcare management software.
Ability to multitask, prioritize, and maintain confidentiality.
Organization & Time Management – Efficiently handles multiple tasks and schedules.
Attention to Detail – Ensures accuracy in records and financial transactions.
Empathy & Professionalism – Provides compassionate patient care and service.
Collaboration – Works effectively with clinicians, billing staff, and office team.
Mental health care with neuropsychological testing
Boston Neurobehavioral Associates provides mental health care in multiple states, offering medication management, counseling, and specialized neuropsychological testing and evaluations for conditions such as dementia and ADHD. It uses a hybrid model combining in-person appointments with telehealth, and payments are processed through a secure online portal managed by authorize.net. The approach centers on personalized treatment plans that may include diagnosis, psychotherapy, medication, and lifestyle changes. Our goal is to offer accessible, compassionate care for individuals seeking to manage and overcome mental health diagnoses.
Explore more opportunities at Boston Neurobehavioral Associates