Trading Services Analyst

Join JPMorganChase and be at the forefront of optimizing our trading operations. This role offers a unique opportunity for career growth and skill enhancement, as you support the success of our trading and portfolio management businesses. Be part of a dynamic team where your expertise and development will drive impactful change and innovation.

As a Trading Services Analyst within JPMorganChase, you will play a pivotal role in the execution and processing of trade orders, ensuring the smooth operation of our trading and portfolio management businesses. Your work will have a significant impact within your team, contributing to the overall performance of our trading services. Your responsibilities span from supporting order execution to settlement, ensuring accuracy and efficiency in all trade activities. You will leverage your developing knowledge of market products and automation technologies to optimize our operating platform. Your ability to manage change and drive continuous improvement will be developed in this role, as you work to enhance our processes and systems. With a focus on collaboration, you will build strong relationships with internal stakeholders, while developing your influence and presentation skills to communicate data-driven insights and collaborate in impactful decisions. Your work will have a direct impact on our team's performance and the achievement of our short-term operational goals.

Job responsibilities 

• Resolve escalations promptly from traders, clients, and brokers.
• Ensure efficient and controlled business activities by reviewing and implementing processes, systems, and procedures.
• Manage daily activities including trade clearing, position and expiry management, and resolution of trade breaks and client queries.
• Utilize our data platform to gain insights into operational challenges and drive process efficiency.
• Lead cross-functional teams to solve operational issues, conducting productive meetings with global teams and ensuring accountability.
• Facilitate training on new applications.
• Support UAT testing, system releases, technology enhancements, and facilitate changes in CCP.

Required qualifications, capabilities and skills 

• Skill in bringing stakeholders together and turning conflicts into positive client experiences.
• Proficiency in leveraging data and analytics tools for client solutions.
• Emotional intelligence and ability to thrive in a team-oriented environment, fostering trust and accountability.
• Understanding of process flows and systems linkages, with a focus on process improvement and streamlining.
• Effective relationship-building skills across functions and regions. Deep technical knowledge of Derivatives in an Operations environment.
• Ability to communicate effectively across various levels and geographic regions. Aptitude for critical thinking and digesting large amounts of information to devise solutions.
• Proficiency with MS Office applications.

Preferred qualifications, capabilities and skills     

• Previous experience in Futures & Options preferred, with familiarity in low code innovation tools such as Alteryx, Xceptor, Tableau, etc.
• BA or BS degree preferred.
• Curiosity and ability to see beyond immediate areas, connecting insights with tight deadlines.
• Emotional intelligence and effective relationship-building skills across partner teams