Return to Work Coordinator - Workers Compensation

RETURN TO WORK COORDINATOR, WORKERS COMPENSATION

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position
The Workers’ Compensation Return to Work (RTW) Coordinator oversees the day-to-day administration of Carvana’s Transitional Duty Program, enabling employees to safely and efficiently resume work following a job-related injury or illness. This role ensures all return-to-work activities prioritize employee safety, follow medical guidance, and comply with company policies and workers’ compensation regulations. The RTW Coordinator manages return-to-work accommodations for employees with medically prescribed restrictions (light or modified duty) and those released to full duty. This includes coordinating suitable assignments, tracking restrictions and release dates, and keeping all stakeholders informed throughout the process. The position also provides administrative and operational support for the broader Workers’ Compensation program. Serving as the primary point of contact for the Transitional Duty Program, the RTW Coordinator works closely with Human Resources, Workers’ Compensation claims adjusters, injured employees, and their managers to promote timely communication and a positive return-to-work experience. The RTW Coordinator documents activities, correspondence, and decisions in the company’s Risk Management Information System (“RMIS”). This position reports directly to the Corporate Insurance Team Lead within the Corporate Insurance Department.

What you’ll be doing

• Coordinate with appropriate business units to identify possible work accommodations for employees released to work with physical restrictions.
• Partner with the Leaves and Accommodations Team to appropriately status employees on leave due to work-related injuries.
• The Workers' Compensation RTW Coordinator will serve as the primary point of contact and subject matter expert for all aspects of the Transitional Work Placement Program, collaborating with internal and external stakeholders.
• Issuing Temporary Job Offers to employees through Docusign.
• Ensure compliance with relevant laws and regulations regarding employee return-to-work processess.
• Other duties as assigned.

What you should know/have

• Experience with Workers’ Compensation claims, Leaves, Human Resources or safety incidents in a corporate, carrier or TPA setting is preferred. 
• Effective dispute resolution skills; can navigate through difficult and escalated conversations. while maintaining composure, showing empathy and finding a positive resolution.
• Excellent verbal and written communication abilities.
• Ability to communicate well with all personality types, as well as external vendors, and internal peers in a professional and collaborative manner.
• Solid problem-solving skills.
• Exceptional organizational skills - able to effectively track status of a variety of claims and utilize systematic organization tools to meet deadlines and manage workload.
• Proven ability to multitask while maintaining attention to detail.
• Ability to exercise prudent discretion regarding confidential and sensitive personnel information.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.