Global Distribution Programs Quality Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Quality Assurance

Job Category:

Professional

All Job Posting Locations:

São José dos Campos, São Paulo, Brazil, São Paulo, Brazil

Job Description:

Overall purpose of job:

The Global Distribution Programs Quality Manager manages the implementation, governance, operational performance, and continuous improvement of assigned global transportation quality, supplier quality, and distribution quality programs. The role translates established Q&C strategies, standards, and business priorities into program objectives, implementation plans, governance routines, performance measures, and improvement actions. The incumbent coordinates cross-functional and regional resources, monitors program risks and performance, escalates significant issues, and supports consistent execution of applicable health authority regulations, Good Distribution Practices, J&J Quality Standards, and enterprise quality-system requirements. The role partners across Q&C, Supply Chain, Transportation, Commercial Quality, Regulatory, Procurement, Technology, suppliers, and logistics service providers to resolve complex quality issues, improve processes, and support global business priorities.

Essential duties and responsibilities:

Global Program Governance & Execution

• Manage assigned global Q&C transportation, distribution, technology-implementation, and supply-chain quality programs within established strategies, governance frameworks, annual objectives, and business priorities.

• Develop and maintain program plans, implementation roadmaps, governance routines, performance measures, resource requirements, and improvement actions for assigned programs.

• Coordinate evaluation and prioritization of initiatives based on compliance risk, business value, customer impact, strategic alignment, implementation complexity, resource requirements, and expected benefits; prepare recommendations for governance approval.

• Monitor program and quality-system performance through scorecards, management reviews, governance forums, and stakeholder feedback; communicate progress, risks, dependencies, opportunities, resource needs, and decisions required.

• Support strategy and portfolio-planning processes by providing program insights, risk assessments, performance trends, resource estimates, and implementation recommendations.

Transportation & Distribution Quality

• Serve as a global Quality subject-matter resource for transportation and distribution, providing technical guidance and program oversight for logistics operations, transportation strategies, network changes, sourcing activities, new capabilities, technology deployments, and operational improvements.

• Lead the development, implementation, harmonization, and maintenance of global Quality requirements for transportation-lane qualification, route and mode verification, transport qualification, controlled ambient and cold-chain logistics, and distribution network changes, subject to applicable governance and approval requirements.

• Coordinate transportation and distribution risk assessments across products, markets, modes, lanes, suppliers, and logistics service providers, ensuring appropriate controls, actions, monitoring, and escalation.

• Oversee investigation, product-impact assessment, escalation, remediation, communication, and trending of significant transportation complaints, product damages, delivery issues, and related quality events.

Supplier Quality & Purchasing Controls

• Manage global Quality oversight activities for transportation carriers, logistics service providers, freight forwarders, and assigned distribution partners, ensuring consistent application of supplier qualification, quality agreements, purchasing controls, change notification, audits, investigations, CAPA, escalation, and disengagement requirements.

• Monitor supplier performance through approved quality, compliance, service, audit, complaint, risk, and CAPA metrics; coordinate business reviews, performance-recovery plans, escalations, and continuous-improvement actions.

• Partner with Global Supplier Quality, Procurement, Transportation, Commercial Quality, and Enterprise Quality to deploy and sustain the enterprise supplier-quality operating model and provide Quality support for sourcing, supplier transitions, network changes, provider onboarding, and contract renewals.

Quality Systems, Compliance & Training

• Ensure applicable QMS processes are effectively integrated into assigned transportation, distribution, supplier-quality, technology, and improvement programs, including document management, change control, nonconformance, investigation, CAPA, validation, audit, training, metrics, and regulated system requirements.

• Coordinate required documentation, approvals, system access, periodic reviews, reporting, and effectiveness assessments for assigned programs.

• Monitor relevant quality-system health and compliance trends, identify recurring or systemic gaps, escalate significant risks, and coordinate corrective and preventive actions.

• Manage deployment and continuous improvement of Q&C training requirements supporting assigned distribution programs, including content coordination, implementation, completion monitoring, effectiveness assessment, and reporting.

Audit, Inspection & Compliance Readiness

• Manage audit and inspection-readiness activities for assigned transportation, distribution, supplier-quality, and QMS programs in accordance with established enterprise readiness frameworks.

• Develop and maintain supporting readiness standards, self-assessment tools, review routines, response expectations, escalation pathways, and program reporting.

• Lead or support preparation and response activities for health authority inspections, JJRC audits, notified-body audits, third-party audits, supplier audits, internal audits, compliance reviews, and regulatory inquiries within the assigned scope.

• Coordinate investigation, remediation, escalation, effectiveness verification, and closure of audit observations, inspection findings, CAPAs, regulatory commitments, and related actions.

• Support regulatory interactions in coordination with designated Quality, Regulatory, and business leaders by providing technical information, program records, risk assessments, and response coordination.

Quality Data, Metrics & Analytics

• Develop, implement, and maintain consistent definitions, calculation methods, data-ownership expectations, reporting requirements, and review processes for metrics supporting assigned transportation, supplier-quality, QMS, compliance-training, audit, quality-event, and improvement programs.

• Deliver scorecards, trend analyses, and performance insights for Quality Reviews, management reviews, supplier business reviews, and governance forums, highlighting compliance risks, recurring issues, and improvement opportunities.

• Coordinate data-quality reviews and corrective actions to improve the accuracy, completeness, consistency, and usability of program information.

Team, Stakeholder & Change Leadership

• Provide program leadership, coaching, and technical guidance to direct, matrixed, contract, and cross-functional resources supporting assigned global programs.

• Support capability development through knowledge sharing, coaching, training, mentoring, and assignment-based development opportunities.

• Define program roles, responsibilities, decision pathways, deliverables, and escalation expectations across global and regional teams and external partners.

• Lead change-management and adoption activities for assigned processes, systems, technologies, governance practices, and regulatory requirements.

• Build effective partnerships across internal functions, regions, and external providers to strengthen program alignment and execution.

Financial Management, Risk & External Engagement

• Develop program budget, resource, and investment estimates for assigned global initiatives and provide recommendations through established planning and governance processes.

• Monitor approved program expenditures, contract-resource utilization, technology costs, benefits realization, and productivity commitments; identify variances and coordinate corrective actions.

• Support annual planning, forecasting, investment prioritization, and resource-allocation decisions by providing program requirements, options, risks, and business justification.

• Manage quality-risk activities for assigned global distribution programs by coordinating risk identification, assessment, prioritization, mitigation, monitoring, communication, and escalation in accordance with enterprise risk-management requirements.

• Participate in selected industry forums, benchmarking activities, and professional networks as assigned; assess relevant regulatory developments, industry trends, and emerging practices and recommend updates to program requirements and improvement plans.

Special requirements:

Travel: Up to 25%, including global and international travel
Language: Proficiency in written and spoken English

Other features of the job:

Global, cross-functional, multicultural, and highly matrixed operating environment.

Essential knowledge and skills:

• Bachelor's degree in engineering, science, pharmacy, business, quality, regulatory compliance, supply chain, or a related discipline required; advanced degree preferred.

. Advanced English is required

• Minimum 8 years of progressive experience in a highly regulated healthcare industry, including relevant experience in distribution, transportation, supplier quality, QMS, regulatory compliance, commercial quality, or global program management.

• Demonstrated knowledge of GxP, Good Distribution Practices, applicable healthcare regulations, J&J Quality Standards, QMS processes, supplier quality, and regulated distribution operations.

• Demonstrated experience managing complex global or multi-regional quality programs, governance processes, risk-management activities, technology implementations, and organizational change initiatives; FPX or equivalent project-management training required.

• Experience coordinating cross-functional and matrixed teams and influencing business and Quality stakeholders without direct authority.

• Experience supporting health authority inspections, notified-body audits, internal audits, suppliers, logistics service providers, and senior-management reviews preferred.

Core competencies required for this role:

• Decisive, organized, execution-focused, and able to lead and influence within a complex global, cross-functional, and matrixed environment.

• Ability to communicate and present effectively to management and build credibility across Quality, Supply Chain, Commercial, Regulatory, Procurement, Technology, and external partners.

• Strong analytical, financial, risk-management, digital, decision-making, project-management, and problem-solving skills; makes complex topics clear and actionable.

• Demonstrated ability to build consensus, lead change, coach others, resolve conflict, and influence without direct authority.

• Hands-on operational orientation, accountability for results, sound judgment, and high tolerance for ambiguity.

Required Skills:

Preferred Skills:

Business Alignment, Coaching, Collaboration, Compliance Management, Continuous Improvement, Fact-Based Decision Making, Good Manufacturing Practices (GMP), ISO 9001, Process Improvements, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Quality Validation, Regulatory Environment, Standard Operating Procedure (SOP), Tactical Thinking, Technical Credibility