Manager, Proposal Services

Overview

Manager, Proposal Services

Location: Colombia Work Arrangement: Remote Contract Type: Indefinite 

About the Role

The Manager, Proposal Services is responsible for leading global Proposal Services operations, driving technology adoption, and delivering high-quality proposal materials that directly support Hyland's revenue objectives. In this role, you'll manage a team of Proposal Specialists across global regions, championing process improvement, performance excellence, and the strategic use of AI and automation throughout the proposal lifecycle.

Your Role Responsibilities? Here's What You'll Do.

• Manage the implementation of Proposal Services expansion plans across global regions, including regional workflow, language, compliance, staffing, and offshore resourcing requirements.
• Establish and maintain quality controls for RFPs, RFIs, RFQs, cost proposals, and other Tier 1 deliverables; serve as the escalation point for quality, consistency, and delivery issues.
• Partner with sales leadership to align team priorities with pipeline needs, identify opportunities to strengthen proposal support, and deliver operational recommendations.
• Lead the adoption and continuous improvement of AI, automation, and other approved technologies across the proposal lifecycle; track adoption, quality, efficiency, and time-saving outcomes.
• Define and drive department benchmarks, protocols, and objectives; hold direct reports accountable to defined performance standards and provide timely, meaningful feedback.
• Coach and develop team members through growth in functional expertise, communication skills, and client and peer engagement; identify and cultivate future leaders.

Technology Tools

• AI tools and automation platforms applied across the proposal lifecycle

Role Essentials

• Bachelor's degree or equivalent experience, with typically 5–7 years of relevant experience including up to 2 years leading people
• Significant experience in Proposal Services, sales enablement, or a comparable revenue-support function with demonstrated accountability for deliverable quality
• Proven success managing and leading distributed or offshore global teams
• Hands-on experience implementing AI or automation within a business process and measuring adoption, quality, efficiency, or time-saving outcomes
• Demonstrated experience developing, reporting, and presenting functional or departmental KPIs and operational recommendations to senior leadership

What We'd Like to See

• Experience supporting enterprise software or SaaS sales environments
• Familiarity with RFP management platforms (e.g., Responsive/RFPIO or similar tools)
• Proven track record of improving team capacity through process redesign and technology adoption
• Experience managing cross-functional, global stakeholder relationships with influence and credibility
• Strong project management skills with the ability to drive multiple priorities in a fast-paced, deadline-driven environment

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.© Hyland. All rights reserved.

About Hyland Life

#HylandLifeSince 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.