Director of Benefits

At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world.

We are seeking an experienced Director of Benefits to lead the strategy and day-to-day operation of P.F. Chang’s health, welfare, wellbeing, leave and related benefit programs. This role shapes a competitive, financially responsible benefits offering and helps make it easier for Team Members to understand and use their benefits.

You’ll lead annual planning, renewals and Open Enrollment; guide vendor relationships and compliance; and partner across HR, Payroll, Finance, Legal and HRIS to deliver accurate, effective programs for a multi-state, multi-unit workforce.

What You’ll Do

• Set the strategy and design for health, welfare, wellbeing, leave and related benefit programs, aligning them with business priorities and workforce needs.
• Use market data, cost and utilization trends, financial modeling and Team Member feedback to develop recommendations for HR and executive leaders.
• Lead annual renewals, plan design, budgeting, implementation and Open Enrollment in partnership with brokers, carriers and internal teams.
• Oversee benefits administration, including eligibility, enrollment, life events, COBRA coordination and leave-related benefit processes.
• Monitor applicable benefit and leave requirements and oversee required administration, reporting, notices, documentation and controls.
• Establish policies, procedures, audits and controls that support accurate, consistent and compliant administration.
• Manage broker and vendor relationships, service expectations, performance reviews, renewals, escalations and opportunities to improve value.
• Track program performance, including participation, utilization, cost, vendor service, operational accuracy and Team Member experience; turn findings into practical recommendations.
• Partner with HRIS and technology teams on benefits systems, integrations, data flows, testing and self-service improvements.
• Work with Payroll, Finance and Accounting on deductions, funding, reconciliations, invoices and related financial controls.
• Create clear Team Member communications and year-round education that help people understand and use their benefits.
• Advise HR partners, leaders and Team Members on benefits questions, balancing individual needs, plan requirements and business objectives.
• Lead, develop and engage the benefits team by setting expectations, building expertise and supporting professional growth.
• Identify ways to simplify processes, strengthen controls and improve service.

What You’ll Bring

• A bachelor’s degree in Human Resources, Business, Finance or a related field, or equivalent relevant experience.
• At least 10 years of progressively responsible benefits or Total Rewards experience, including meaningful leadership responsibility in a complex, multi-state organization.
• Strong knowledge of U.S. employee benefit administration and regulations affecting health and welfare, retirement and leave-related programs.
• Experience leading benefit renewals, annual enrollment, vendor management, plan implementations and complex cross-functional projects.
• Strong financial and analytical skills, including cost modeling, trend analysis, budgeting and advanced Excel.
• Experience with HRIS or benefits administration platforms and integrations with payroll, carriers and third-party vendors.
• Clear written and verbal communication skills, including the ability to explain complex benefits topics to different audiences.
• The judgment, organization and attention to detail to manage competing priorities in a fast-paced, multi-unit environment.
• The ability to build partnerships and influence outcomes with executives, Finance, Legal, Payroll, HRIS, HR Business Partners, vendors and operational leaders.

Preferred Qualifications

• A benefits or Total Rewards credential, such as CEBS or CBP, or an equivalent certification.
• Experience supporting restaurant, hospitality, retail or another large, multi-unit hourly workforce.
• Experience with Workday Benefits or a comparable enterprise HR or benefits platform.

Work arrangement: This role is expected to work in person in the Global Support Center and is not a remote role.

Bring Your PRIDE:

Our values guide how we work and lead:

Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
Respect — We treat our Team Members and guests as we want to be treated.
Innovation — We remain curious, aspirational, and forward-thinking.
Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
Excellence — We strive for perfection and aim higher in everything we do.

Benefits We Offer:

• Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• Paid Vacation and Sick Time:  20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
• Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
• Professional Development: Tuition reimbursement for job related programs.
• Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Exclusive Discounts: Access exclusive employee discounts.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

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