Room Attendant

Job Description

The Room Attendant is responsible for maintaining the cleanliness, order, and overall appearance of guest rooms and assigned areas. This role ensures that all rooms meet established quality and cleanliness standards, contributing directly to guest satisfaction and the overall guest experience.

• Clean and service assigned guest rooms following hotel standards and the sequence of service established by the hotel
• Make beds, replace linens, and ensure proper presentation of bedding
• Vacuum carpets and clean all floor surfaces, including tile and hardwood
• Dust and wipe furniture, fixtures, headboards, and décor items
• Sanitize high-touch areas such as door handles, switches, and remotes
• Thoroughly clean and disinfect bathrooms, including toilets, showers, and sinks
• Replenish towels, toiletries, and other guest amenities as needed
• Restock in-room items such as coffee, tea, cups, and tissues
• Inspect completed rooms to ensure cleanliness, order, and readiness for guests
• Check that all room equipment (TV, lights, HVAC) is functioning properly
• Report maintenance issues, damages, or safety hazards promptly
• Empty trash and replace liners in guest rooms and bathrooms
• Keep housekeeping cart clean, organized, and fully stocked
• Update room status accurately (clean, dirty, inspected) per procedure
• Respond promptly and professionally to guest requests or inquiries
• Maintain guest privacy, security, and confidentiality at all times
• Handle lost and found items according to company policy
• Follow proper use of cleaning chemicals and safety procedures
• Comply with all housekeeping policies, standards, and brand guidelines
• Meet productivity targets while maintaining quality standards
• Communicate clearly with supervisors and team members regarding room status
• Be able to use an electronic device where the task assignment will be loaded and enter maintenance tickets. 
• Effectively use of the communication systems provided by the hotel following the communication etiquette policy. 

Qualifications

• Minimum one (1) year of housekeeping experience required
• Prior experience in a luxury or full-service hotel preferred
• Ability to work a flexible schedule, including weekends and holidays
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Effective communication skills; bilingual ability preferred

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training