Learning Delivery Specialist Senior Associate - Americas Learning Delivery Specialist

Learning Delivery Specialist - Senior Associate

Job Summary:

Responsible for the deployment planning and delivery of in-person and virtual learning courses. This role works directly with the Delivery Program Manager and Assistant Delivery Program Manager to create plans to deliver the required learning which includes date forecasts, target audience lists, classroom assignments, registration, instructor preparation, CPE documentation and budget management.  In addition, for classroom-based learning, the planning includes accommodations and networking/social events.

Key Responsibilities:

• Create delivery plans for classroom-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program Manager
• Develop forecasts with projected dates, locations, and an estimate of the number of classes and attendees
• Publish scheduled offerings and content in the Learning Management System (LMS)
• Determine class participants, timing, session counts, and general course planning
• Manage the class rosters, and escalate where minimum attendee numbers have not been met
• Determine, in conjunction with Travel, Meeting & Events (TME), event locations for classrooms (on-site or external venue) and any related social activities
• Coordinate with the Virtual Producers for virtual learning
• Liaise with Travel, Meeting & Events (TME) and hotel to block and manage sleeping rooms and meeting space
• Accountable for working with Delivery Associate in assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participants
• Monitor expenses related to off-site venue, networking/social activities, ground transportation
• Provide feedback on strategic fit, relevance, quality and deployment of learning
• Responsible for the accurate awarding of credit to learners and facilitators
• Monitor class consumption and makes recommendations based on findings
• Manages multiple projects, simultaneously, in a fast-paced and highly challenging environment. For example, planning multiple learning events in different locations during the same time period.
• Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives; makes complex decisions related to multiple, often interrelated learning initiatives.  For example, working with Travel, Meeting & Events (TME) to resolve local office resource conflicts (e.g. availability of conference rooms)
• Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further steps

Qualifications, education and certification:

• 2-5 years of learning or meeting and event services experience (learning preferred)
• Experience of working in HR in professional services or corporate environment
• Experience working with SAP SuccessFactors preferred
• Bachelor’s degree or equivalent experience
• Knowledge and experience of EY’s learning policies and practices preferred
• Excellent written and verbal communication skills
• Excellent project and time management skills
• Excellent negotiation and mediation skills
• Ability to demonstrate a high level of attention to detail
• Ability to establish trusted relationships in a virtual environment
• Experience working in a highly regulated environment
• Strong financial skills for budgeting, monitoring, and allocating learning costs
• Ability to effectively work within a geographically dispersed team
• Ability to work with all levels of the organization