Business Development Manager - Aftermarket Parts, National Accounts

Overview

Join our team as Parts Business Development Manager for National Accounts and be a driving force in our company’s growth! In this pivotal role, you’ll collaborate with a talented team across departments to promote and sell our wide range of parts products and service solutions for buses and commercial vehicles within national accounts. We’re looking for someone with a proven sales track record, exceptional communication and negotiation skills, and a passion for diving deep into the bus, commercial vehicle, and service markets. Your mission? Achieve sales targets, build new, lasting customer relationships, and help propel our company to new heights. You’ll report directly to the Parts Sales Manager.

Who is Model 1, formerly known as Creative Bus Sales?

Since our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. We did it all by listening to and investing in customers like you—customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges they face today and visionary thinking for what’s next.

It’s the strength of our relationships—both with customers and manufacturers—that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge to solution and beyond. Our

Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

What You Will Gain

• Competitive benefits, including health insurance, paid holidays, and vacation pay
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

Sales and Business Development:

• Drive parts sales within national accounts by understanding and collaborating with corporate leadership on short- and long-term strategies, influencing key decision-makers, and ensuring alignment with Model 1’s long-term goals.
• Identify, research and target potential customers within national accounts. Be aware of current events and changing market conditions.
• Conduct thorough market research to understand customer’s needs, preferences, and competitor activities.
• Work with identified national accounts to deepen the relationship at a corporate and local level while identifying individual business opportunities locally.
• Ability to design pricing strategies, including proper national agreement language, using strategic sourcing advantages along with maximizing margin in competitive situations.
• Conduct in-person visits, phone calls, and online meetings with existing and potential customers with the goal of generating revenue.
• Communicate and understand key product features and benefits.
• Independently manage business activities while also recognizing the need to request resources when warranted.

Relationship Management:

• Be a Model 1 ambassador by promoting our company values.
• Establish and nurture strong relationships with key stakeholders, including customers, vendors, suppliers, and other industry influencers.
• Serve as the main point of contact for customers within national accounts, addressing inquiries and providing exceptional customer service.
• Lead regular meetings, professional presentations, and training sessions with customers to ensure customer satisfaction and loyalty.
• Cultivate and manage relationships with executive-level leadership, ensuring seamless communication.
• Demonstrate a high level of professionalism in managing diverse business topics, from strategic planning to detailed execution.
• Identify opportunities to upsell or cross-sell additional programs and departments of Model 1 to existing customers.

Sales Performance and Reporting:

• Meet and exceed assigned sales targets and objectives, consistently achieving quarterly and annual revenue goals.
• Track sales activities, customer interactions, and progress using CRM software (HubSpot) and other designated tools.
• Prepare accurate and timely sales reports, annual and multi-year forecasts, and market analysis for management given the longevity of national account agreements.
• Continuously monitor market trends, competitor activities, and customer feedback to identify areas for improvement and growth.

Qualifications

Minimum Job Requirements:

• High School Diploma or equivalent.
• 5 or more years of direct sales experience.
• Comfortable with cold calling through targeted emails, phone calls, and face-to-face visits with customers.
• Strong proficiency with HubSpot or related CRM, Microsoft Office, specifically PowerPoint and Excel, and Power BI.
• Professional demeanor, cooperative team player, and go-getter attitude.
• Strong communication skills, both verbal and written.

Preferred Qualifications:

• College degree in Business, Finance, Accounting, Marketing, or equivalent
• Bus, auto, industrial parts, and/or commercial vehicle industry experience a plus.
• Proven coaching skills to effectively guide customer accounts.
• Demonstrated experience in strong customer relationship building with current accounts and seeking new business.
• Previous experience in successfully managing strategic accounts.
• Highly organized with the ability to work independently and be self-sufficient.
• Ability to foster and develop co-worker relationships within Model 1 as well as national accounts connections.
• Attention to achieving results through metrics.

Travel Requirements:

• Traveling is required approximately 70% of the time throughout the year.

Company retains the sole discretion to change the duties of the position at any time. 

Pay Range

$120,000 to $140,000