Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
At least 1 to 2 years of experience in a similar position.
Excellent communication skills in English.
Excellent communication skills in Russian.
Responsibilities
Check in arriving guests and check out departing guests in a friendly and caring manner according to Kempinski standards.
Register guests upon check-in and assign rooms, accommodate special requests whenever possible, assist guests with registration cards when needed, use suggestive selling techniques to sell rooms and promote hotel services, verify methods of payment, follow credit-checking procedures, and refer cash payments to cashiers when appropriate.
Process guest check-out procedures, inquire about last-minute charges, receive payment, settle guest accounts, and provide copies of invoices.
Handle front-office cashier transactions, including posting guest charges and exchanging foreign currency according to procedures, and balance the cash float at the end of the shift.
Respond to guest requests and questions by telephone or in person, provide or receive information, take appropriate action or refer matters to relevant personnel, and handle matters such as issuing safe-deposit boxes, handling messages, and addressing complaints.
Coordinate room-status updates with housekeeping by notifying them of late check-outs, early check-ins, and special requests.
Stay informed about product and service knowledge, as well as the hotel's daily and meeting activities.
Maintain a working knowledge of room-reservation procedures.
Maintain a neat working area.
Desired Qualifications
Experience in an international luxury five-star hotel is preferred.
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski standards.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area.
Minimum of 1 to 2 years' experience in a similar position
Preferably in an international, luxury five-star hotel