A high school diploma or general education degree (GED) is required.
Six months of teller or equivalent experience in a credit union or similar financial institution is required.
Teller Trainee candidates may qualify with at least six months of cash-handling experience with increasing responsibility, including balancing a cash drawer or cash register at the beginning or end of a shift.
Member-facing branch work may require standing, with seating available when it does not interfere with duties.
Responsibilities
Ensure efficient and effective processing of teller functions.
Receive checks and cash for deposits and payments, verify amounts, and examine checks for endorsements and negotiability.
Cash checks and pay out money after verifying signatures and customer balances.
Enter customer transactions into the computer and issue computer-generated receipts.
Place holds on accounts for uncollected funds in accordance with check-hold policies.
Order the daily cash supply and count incoming cash.
Balance currency, coin, and checks in the cash drawer at the end of the shift and compare totals with the computer data.
Process negotiable instruments including government bonds, wire transfers, cashier’s checks, Visa gift cards, and Western Union wires.
Process payments and deposits made through night drop and mail.
Process shared-branching transactions for guest members in accordance with applicable guidelines.
Process general-ledger debits and credits, including ATM, Coinstar, and miscellaneous-fee transactions.
Cross-sell additional products and services to meet member needs.
Process complex requests including mortgage payments, ACH transfer setup, ATM plastic setup and card ordering, and online check ordering.
Follow the Red Flag Program Policy.
Identify red flags to detect possible identity theft risks to members and risks to the credit union's safety and soundness.
Overview
As a Teller, you are responsible for providing a variety of teller functions, including processing deposits, withdrawals, and loan payments. Balances daily transactions and verifies cash totals. If you enjoy helping people and have experience working in a financial institution or in a retail/cashier environment, this job is for you!
About Frontwave Credit Union:
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What’s In It For You:Competitive pay, 401k matching, mortgage and auto discounts.9-27 days of PTO per year (based on tenure) and 10 paid holidays.Affordable medical, dental, vision health plans, and Flexible Spending Account.Employee Assistance Program with a variety of services.Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.Culture of excellence and continuous improvement.We strive to be the best place you’ve ever worked!
Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
Ensures efficient and effective processing of Teller function
Receives checks and cash for deposit and payments, verifies amount, and examines checks for endorsements and negotiability
Cashes checks and pays out money after verification of signatures and customer balances.
Enters customers' transactions into computer to record transactions, and issues computer generated receipts
Places holds on accounts for uncollected funds in accordance to check hold policies
Orders daily supply of cash, and counts incoming cash.
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
Processes other negotiable instruments such as: government bonds, wire transfers, cashier’s checks, Visa gift cards and Western Union wires.
Processes payments and deposits made via night drop and mail.
Processes share branching transactions for guest members in accordance with FSCC guidelines
Processes general ledger debits and credits such as ATM, Coinstar, and charge Misc. fees
Cross-sells additional products and services to meet member needs
Processes other requests of a more complex nature including:
Mortgage payments
ACH transfer set-up
ATM plastic setup and card ordering
On-line check ordering
Follows Red Flag Program Policy.
Identifies red flags to detect possible risk of identity theft to members or to the safety and soundness of the credit union.
Qualifications
Education and/or Experience:
High School Diploma or general education degree (GED). Six months Teller or equivalent experience in a credit union or similar financial institution.
May accept individual in our Teller Trainee level position with no less than six months cash handling experience with increasing responsibility that would include balancing a cash drawer or cash register at the beginning or end of a shift.
Physical Demands:
Member facing positions at our all branches may require standing. An adequate number of suitable seats shall be placed in reasonable proximity to the work area and employees shall be permitted to use such seats when it does not interfere with the performance of their duties.
Salary Range: $17.87/hr - 26.81/hr
Service Excellence Standards
When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.